The Pool Place, Inc

Fifty-plus years in the same North Easton storefront, and the line that keeps recurring in the reviews is that they talked somebody out of a purchase. A 2025 reviewer who said they'd been shopping there for over 50 years described coming in for a new motor and being told they only needed a part; the same review recounted another customer being sent home to clean a filter rather than buy one. The Pool Place, Inc works out of 78 Washington St in North Easton. Its BBB page records the corporation as formed in December 1974 — 52 years — with five employees and Doreen Agresta as president, and carries an A+ grade without accreditation. On Google it holds 4.4 stars across 131 ratings; Porch shows 4.2 from 59. The heart of it is the counter. Water testing, chemistry, and a printed step-by-step come up again and again: a 2026 reviewer described bringing a water sample every spring and leaving with a loaded cart and instructions, and a first-time in-ground pool owner in 2025 said they walked in knowing nothing and got talked through the whole season. There is a service side too, and customers name it. In a 2023 review a homeowner called the service department "the best around" and named John; that same summer another said the shop deep-cleaned a troublesome D.E. filter and the problem stopped. A 2023 reviewer gave four stars for a pool cover whose installation "came out great." In July 2026 a customer who bought a salt system described John spending part of a holiday weekend on the phone with Hayward tech support and handing over his cell number. Two things to settle before you commit. A 2024 one-star reviewer said they were quoted a price twice and charged $50 more at the register, and called the owner rude — the sharpest complaint anyone has left. And in 2022 a homeowner who asked for a time and cost estimate on a stair installation was told the shop uses outside contractors and would not share their names or a number, so if your job needs labor rather than parts, pin the scope and the price down first. The company's Massachusetts home improvement contractor registration, number 102678, is expired — worth asking about directly if you are hiring installed work rather than buying across the counter. For chemistry, parts, equipment and a straight answer about what a pool actually needs, this is a shop families stay with for decades. For installed work, get the scope, the price, and who is doing the labor in writing.