Family Pool & Patio Inc

The pool part nobody else stocks is the one this shop keeps turning up. A 2025 customer whose pump motor failed tried the three pool stores in Salem, New Hampshire, came up empty, and found what he needed here; another that year got a fitting for an older Crestwood pool he said was impossible to source anywhere else. Family Pool & Patio works out of Lawrence, Massachusetts, building custom in-ground and above-ground pools and then keeping them running — openings, closings, liners, equipment, renovations — across Massachusetts and New Hampshire. The company says it began as a small local shop in 1978 and has stayed family-owned since. It also runs an above-ground specialty store at 3 Newton Junction Road in Kingston, New Hampshire, serving southern New Hampshire and northern Massachusetts. People stay a long time. A reviewer in 2025 said they had been a customer since 1988; another in 2021 counted 38 years of walking through the door; a third has had the same "lazy L" pool installed, serviced and closed by them for more than 20 years. Across the two locations Google shows 4.7 stars from 59 ratings and 4.4 from 89, and the 36 written reviews on file run 2021 to 2026 on the same few themes: staff who diagnose rather than swap parts — a July 2026 customer describes a technician working through the whole system to find a stray gasket lodged in a return head killing the circulation — free in-store water testing with the chemistry explained step by step, and counter people who know regulars by name. Builds draw the same detail. A 2025 in-ground buyer walked through the project from the first sales meeting to the finished pool and said the whole thing went right; 2022 above-ground customers named the managers who handled permits and talked them through each stage of construction. The same names recur across five years of reviews — Ryan, Jonathan, Dave, Bob Whitney, Jershawn and JP among them. The record is not spotless. In a 2022 review, a build customer reported constant trouble after construction — an electrical fire, multiple broken pipes and poor planning around a structure — and said the company lost interest once it had been paid. A 2023 reviewer spent a stretch unable to reach anyone about a suspected leak, then updated the review: once she had a named contact, calls came back promptly and a diver checked the lines the same day. A 2022 shopper wished the store stayed open later at least one night a week. Before calling, sort out which location handles your pool. Kingston is an above-ground specialist — a 2026 in-ground owner found water testing, chemicals and equipment help there, with in-ground work running through the Massachusetts side. On a build, settle who your service contact is after the pool is in the ground.