Farrell Pool Service

Farrell Pool Service runs out of Holliston and covers the MetroWest towns west of Boston — Ashland, Framingham, Natick, Hopkinton, Marlborough and their neighbours. The company is unusually direct about its scope: it says it does not build pools and that service is its only business. It self-reports 45 years at it, and describes its technicians as PHTA certified. The work customers name most often is vinyl liner replacement. A homeowner writing in January 2026 called a new liner a great job and the crew attentive and friendly; another in November 2025 said they replaced the liner and followed through as promised. A 2025 reviewer whose liner went in back in 2016 reported no problems since, and in a 2023 review a customer who had first used the company 20 years earlier said that original liner lasted two decades and brought them back for the replacement. Larger renovations show up too. A 2023 reviewer described a Wayland project — new stairs, a new vinyl liner, a switch to salt-water chlorination, rebuilt plumbing and skimmers, and a Polaris cleaner added — and said the whole thing turned out well. Responsiveness is the other repeated theme, and it is current. A homeowner writing in June 2026 said Farrell was the only company of several they called that actually got their pool filter serviced. A May 2026 review, from a customer who has owned a pool since 2015, named the office and field staff individually and credited one of them with keeping an ageing heater running for years. Older comments run the same way: a 2023 reviewer said filter problems drew a next-day visit alongside weekly cleanings, and a 2022 customer described short-notice repairs that ended in a new pump. Two things are worth raising before booking. The Massachusetts registry lists Home Improvement Contractor registration 108914 in the name Farrell Pool Service Inc, but shows it as expired — liner replacement and pool renovation are exactly the kind of work that registration covers, so ask where it stands. And the one comment on file below five stars, from 2023, came from a new homeowner whose pump stopped working minutes after a scheduled cleaning; the technician sent out the next day could not identify the cause, and the account ends unresolved. Google's own aggregate sits at 4.6 stars across 39 ratings, and the written comments stretch from 2021 to 2026, several from customers describing relationships measured in decades. For MetroWest homeowners who want a maintenance and repair contractor rather than a builder — openings, closings, weekly cleaning, liners, heaters and pumps — Farrell is a well-documented option. Confirm the registration status, and get the scope of any liner or renovation work in writing.