Sweetwater Pool Service

Sweetwater Pool Service runs Greater Boston pool routes out of 175 High St in Waltham, and the two ledgers kept on it point in opposite directions. On Google it sits at 3.2 stars across 41 ratings; on Angi and HomeAdvisor it sits at 4.3 across 23. The split is mostly chronological — the Angi and HomeAdvisor accounts are nearly all 2012 to 2021, while the newer Google run is where the complaints live. What people hire them for is the full seasonal cycle: openings and closings, weekly maintenance, vinyl liner replacements, heater and pump work, and the pool-supply side that its BBB listing itemizes as equipment, chemicals and liners. In March 2025 a trade thread on r/PoolPro reported that Easton Select Group had acquired the company. The older written accounts are warm and detailed. A 2017 HomeAdvisor customer described a liner installation done on time with little disruption and named the crew as willing to explain the work; a 2018 review counted eight to ten Sweetwater people across a stair recoat, a new liner and an opening and rated all of them well. Customers name individual staff — Steve on estimates in a 2018 account, Larry on a spa repair in 2014, Amy as a long-running rep in 2022. The recent Google record is harder. A July 2025 reviewer said a liner installed in April 2021 began falling and splitting, and that the fix offered was a new liner at full price against a stated 15-to-20-year life. A 2024 reviewer described a pump installed so that air entered the plumbing lines, followed by an upsell on a pressure test starting at $600. Another 2024 account and a 2023 one both center on a roughly $1,200 bill for a pool opening or closing that the customer could not get anyone in management to explain; a 2022 reviewer itemized $259 for a bucket of chlorine tabs inside the same figure. A 2023 customer said the pool was left cloudy and unswimmable after three visits and the job was still marked complete. It is not one-sided. A May 2026 reviewer said the company came back out and made an issue right, and a July 2025 customer — writing explicitly against the negative reviews — credited it with fixing leaks and chasing down chemical problems with clear communication. Its Massachusetts home improvement contractor registration, number 120615 under Sweetwater Pool Service, Inc., is expired in the state registry. Sweetwater is the call for a large, established operation that can cover a full season and handle liner and equipment work — with the caveat that the billing complaints are specific and repeat. Get the opening or closing scope and its price in writing before the truck rolls, ask what the liner warranty actually covers, and confirm the registration status directly with the state.