St Cyr's Pool & Spa

St. Cyr's Pool & Spa works out of 263 South Main Street in Middleton, and homeowners hire it for two fairly different jobs: keeping a backyard pool running season to season, and buying and servicing a hot tub. The Better Business Bureau lists the business as engaged in the sale, service and installation of in-ground and above-ground pools, the sale and service of spas, and a retail store carrying supplies, parts and chemicals. The seasonal pool work is where regular customers get most specific. Homeowners describe crews opening a pool, adding chemicals, and bagging and storing the cover, and closing crews working through pouring rain and leaving everything tidy. One customer who uses them every spring and fall credits the technicians with spotting problems early rather than waiting for them to become expensive. Repairs draw the same kind of detail. A homeowner whose pump bearings failed on the first cold night had a replacement motor fitted the next morning in under an hour; another had a broken pool heater diagnosed on site with the next steps explained. Hot tub owners report single-visit fixes with the part already on the truck, and warranty repairs handled without argument. Technicians are named again and again — Anthony, Danny, Alex, Ryan, Justin, Jim, Zach. The complaints are consistent enough to ask about, and they cluster on coordination rather than craft. Several 2026 reviewers describe appointments booked through an automated scheduling system where no technician was ever assigned, one waiting two weeks to find that out. In an October 2025 review, a homeowner who paid $200 for a heater assessment said the promised quote never came and the work order had been marked complete; another review that month described a wrong cover delivered with same-day notice by email. The sharpest complaints concern recurring pool care. In April 2026 a homeowner said their pool was never swimmable across a full season — left full of leaves after both a closing and the following opening, with weekly visits removing only a few scoops before the water was declared too murky to clean. In June 2026 another said a saltwater conversion and opening left the pool green. A May 2026 online order was cancelled and refunded without notice. Google shows 4.7 stars across 898 ratings and 587 reviews are on file going back to 2021, so the positive base is large and long-running. The Better Business Bureau grades the business A-, its stated reason being a failure to respond to one complaint. For hot tub sales, delivery and service this is a well-reviewed choice. For a pool, confirm the schedule, the scope of a weekly visit, and who to call when an appointment slips before you book.