picture perfect pools

We were first time pool owners last year, Brad came by and told us our filter was broken. He sold us a Hayward filter and installed it. The filter kept blowing out DE we contacted him a few times. But his advice did not remediate the issue. When we got him to come by he was rude and told us he would need to charge us if he needed to come back. He also did not provide the users manual that we requested and told us to look it up online. Upon closing our pool with a reputable company last year they found the de had caked into the filter grids themselves and reported that the multiport valve was wrong. This year we had to purchase a new filter grid as our brand new one last year had been ruined by the de. Brad also put on a sand system valve instead of a DE valve so we need a new one of those as well. He overcharged for repairs and sold us the wrong products. It left us frustrated last year and out more money this year for something that he messed up. Not to mention we were charged a ridiculous amount of money for him to take the cover off our pool last year throw some chemicals in and not run it. Hands down one of the worst and most costly experiences ever. It makes me wonder if our original filter was even broken.

My husband and I called Brad at picture perfect pools to open up our saltwater pool. We prefaced that we are new to pool ownership and are not sure what condition it was closed. Brad came by with his truck did not ring the doorbell and immediately started taking a look at the pool. I went outside to greet him and reaffirm that I wanted to know the steps and procedures to actually care for our saltwater pool. He didn’t provide that service. Brad took the pool cover off of our pool and told me there was not enough water in the pool to open it today- I said no problem I will spend the next day filling it up. Brad cleaned a few leaves out of the bottom of the pool but the picture attached is the condition in which he left the pool. Still dirty and I’m out $400. I asked him to come back to finish the job since the only activities completed in this pool opening was literally taking off the cover and cleaning up leaves for 30-40 min to which he told me that in order for him to come back he’d need to charge me another $200 to make it “worth his while”. In my eyes this job is incomplete and my husband and I now have to figure it out ourselves or find a new person to pay to get this done. If this company was legitimate, we would have rescheduled the pool opening once the pool was filled but it was clear that Brad just wanted to take his money and run. If I could give 0 stars I would. Don’t hire Brad.

Very clean pools with a side of alliteration.

Brad has been doing my pool openings the last few years and I highly recommend him. He's very accommodating and breaks down the different things he does for your opening. He's reasonable, knowledgeable and always does a great job.