Expert Pool Service Inc.

Five written reviews spread across 2016 to 2020, landing in two clear camps — that is the honest shape of Expert Pool Service's public history. The company works out of 53 Hamilton Ave in South Hamilton and handles inground pool openings and closings, weekly maintenance, cleaning, and leak detection. It says it was established in 2003, that it is locally owned, and that its technicians are CPO certified with more than 30 years of industry experience. Its BBB profile lists Michael T Dolliver as president, three employees, a start date of May 2005, and an A+ grade, though the company is not BBB accredited. The praise is about showing up and getting the season started. A 2017 reviewer thanked them for opening the pool that day; a 2018 one called them the best pool company ever; a 2020 reviewer described them as on time and professional and singled out Kathy in the office as helpful. The complaints are about what happened after the invoice. A 2016 customer who had a liner replaced described rocks protruding through the new liner and said emails and phone calls went unanswered — their advice was not to pay in full before inspecting the finished work. A 2018 reviewer left two stars, calling the experience frustrating enough that they wished they had stopped calling sooner. Google's average sits at 3.4 across 7 ratings. The whole written history runs 2016 to 2020, so none of it describes how the company works today. The useful questions on a first call are the ones those older accounts raise: get the scope and the finish conditions in writing, and agree on a walk-through before the final payment. For routine seasonal openings, closings, and weekly service around Hamilton, this is a small local crew with a long-stated history in the trade. For anything larger — a liner replacement in particular — ask for a couple of current customers first.