Coastal Pool Services

The name that keeps surfacing in reviews of Coastal Pool Services isn't the company's — it's Zak's. Customers write about the owner personally: inspecting a pool before they bought the house, swapping equipment over several seasons, picking up the phone when something goes sideways mid-summer. BBB lists the business as Coastal Pool Service, Inc. of 148 Maple St in Danvers, incorporated in 2016 with operations stated from 2012 and four employees, with Zakary Albrinck as president. That matches the shape the reviews describe: a small North Shore crew rather than a dispatch operation. The work people describe is seasonal, not one-off. A 2023 customer wrote that Coastal opens the pool at the start of the season and they "don't have to think twice the whole summer." Another, writing that same spring, said the crew left the pool spotless and fixed cracks and filter issues they hadn't noticed themselves. A third 2023 review described the owner inspecting a pool before a house purchase, then handling multiple equipment changes and ongoing upkeep, with neighbors remarking on how clear the water stayed. The most recent comment, from January 2025, comes from a customer of several years who named Zak and his team. Two things are worth weighing. What customers have written is thin and mostly dated — six reviews spread across 2022 to 2025, only one of them since 2023. And Google's own average sits at 4.4 across 7 ratings, below every written review on file, all of which are five stars; at least one rating came in lower with no comment attached to explain it. BBB has kept a file since 2017 but issues no rating at all, saying it lacks sufficient information, and the business is not accredited. For a North Shore homeowner who wants a pool opened, maintained and closed by a small crew that answers the phone, what customers describe points the right way — there just isn't much of it, and little of it is recent. Ask what the seasonal contract actually covers, and for a couple of references from the last year or two before signing.