Tri-City Sales

Tri-City Sales is an appliance showroom in Salem, MA, and its reviews read less like typical star ratings and more like referrals — people write "ask for Julie" or "Brian helped me" rather than just "good store." It's where locals go for the big kitchen and laundry replacements: refrigerators, washers, dryers, dishwashers, microwaves, and the occasional air conditioner, with delivery and installation handled by the store's own crew. The volume behind that reputation is real: 4.8 stars across 550 Google ratings, and of the 114 reviews posted in the last six months, only one wasn't positive. The specifics repeat rather than blur together — Mark Cohen coordinating an urgent refrigerator replacement for a family of six after theirs died, Brian Turosky tracking down an oddly sized wall oven that fit both the space and the budget, a microwave picked out and driven home from the Salem warehouse the same afternoon. Julie Kramer comes up often enough, credited with matching competitor prices and steering people to the right-sized unit on the first try, that she reads like a fixture of the place rather than a lucky draw. Delivery crews get singled out too, described as efficient with stackable units and heavier builds, not just prompt. Several reviewers describe decades of repeat business — one says they've shopped there since 1979, another since the 1980s, another for more than forty years — which for a retail appliance store is a meaningful vote of confidence rather than a one-time five-star reaction. The one recurring hiccup: a buyer who ordered a refrigerator that turned out to be the wrong size and had to wait three days for the replacement, though the swap itself went smoothly once flagged. Beyond that, the reviews don't surface much to be wary of. For a straightforward appliance purchase with real delivery and install support behind it, rather than a warehouse self-checkout, Tri-City Sales is a reasonable call around Salem and the North Shore. If a friend has a salesperson they liked, ask for that person by name — it seems to matter here — and double-check measurements before the truck is loaded, since sizing is the one thing that's tripped up a buyer.