Trust 1 Services Plumbing, Heating, and Air Conditioning
Regional · 11-17 Newbury St #2, Quincy, MA 02171, USA
Their work
30 photosReach out
Call (617) 404-2096Visit websiteSee on GoogleYou reach them directly — we don’t take a cut.
Verified record
- A+ BBB ratingAccredited business
- 124 reviews in the last 6 months
- 20 customer photosOf completed work
Highlights
- Fast dispatch — emergency and blocked-drain calls were fixed quickly
- Clear explanations — techs often walk customers through diagnosis and repair
- Dual-trade coverage — plumbing and HVAC both show up repeatedly
- Installation work — water heaters, toilets, sinks, faucets, and AC systems
- Deep review base — 1,643 Google ratings plus BBB A+
- Estimate handling — one customer said a quote request went sideways
Trust 1 Services is built for two bad-house-day calls: the tub that stops draining before work and the AC that quits in the first heat wave. Google shows 4.8 stars from 1,643 ratings, and the recent comments keep coming back to the same thing: they get there fast and explain the fix in plain language. This is not one-lane work. Recent Google customers describe an emergency tub clog cleared before they were late for work, a blocked kitchen drain fixed fast, a shower valve replacement, a water heater and toilet swapped out together, and a sink-and-faucet installation handled start to finish. HVAC jobs show up just as often: central-air repairs, tune-ups, a new AC system installed on a deadline for a rental, a boiler system for a home, and a stubborn AC problem that took two days to sort out. Several names recur, which matters. DJ shows up on plumbing calls, Nick, Jake, and Phil on air-conditioning work, and Eric, Carter, and Alyssa on other house calls; people often say those techs walked them through the repair and the next step instead of talking over them. One heating customer said Carter communicated especially well with his mentally handicapped mother, and another said Nick kept explaining an AC repair as it moved along. Its BBB page adds an A+ grade, accreditation, and a 5.0-star BBB rating. The place to ask questions is the estimate process, not the wrench work. One June Google reviewer said a quote request got mishandled before the owner stepped in to try to make it right, and the customer updated the review to say they would give the company another chance. If you want one company that can handle both plumbing and heating and cooling, Trust 1 fits that brief; before you book, confirm whether your visit is diagnostic, repair, or replacement and how the quote will be handled.
Read the comments
Most recent comments
- 5.0Jun 27, 2026
We had an emergency clog in our tub. Trust 1 sent out two guys. They were great. One of them was Carter. They fixed the clog quickly and had it up and running before we were even late for work! Very kind with great community. Told us what to do to keep the tub flowing.
— Susan EvansView on Google Reviews ↗ - 5.0Jun 26, 2026
Dj - came out quickly & let me know right away what the issue was . He was very knowledgeable, professional & kind. I will be using him in the future for any plumbing needs. Ty!!
— Sue O'LearyView on Google Reviews ↗ - 5.0Jun 24, 2026
Nick and micke did a great job
— daphney plaisivalView on Google Reviews ↗ - 5.0Jun 4, 2026
Trust 1 Heating goes above and beyond they’re very nice. They explain things well very happy with their service.
— Christine ForsytheView on Google Reviews ↗ - 5.0Jun 4, 2026
Jake and Phil from Trust 1 were so friendly and professional. They went out of their way to repair my central air unit that has been given me problems for a few years now. I know who to call now for all my HVAC problems !
— nicoleView on Google Reviews ↗
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Update history
Re-analyzed rating 4.4 → 4.5
- behind the score: Estimate handling — one customer said a quote request went sideways
Added 2 new comments, added 30 new photos, established rating 4.4
- behind the score: Estimate follow-up — one recent quote request was handled poorly