Tavlee

Trust 1 Services Plumbing, Heating, and Air Conditioning

Regional · 11-17 Newbury St #2, Quincy, MA 02171, USA

4.5(1,410)
PlumbingHVAC / Heating & Coolingplumbing repairdrain cleaning

Their work

30 photos

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Call (617) 404-2096Visit websiteSee on Google

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Verified record

License not state-verified. We could not confirm a current registration in the state registry. Insurance is self-reported.

Highlights

  • Fast dispatchemergency and blocked-drain calls were fixed quickly
  • Clear explanationstechs often walk customers through diagnosis and repair
  • Dual-trade coverageplumbing and HVAC both show up repeatedly
  • Installation workwater heaters, toilets, sinks, faucets, and AC systems
  • Deep review base1,643 Google ratings plus BBB A+
  • Estimate handlingone customer said a quote request went sideways

Trust 1 Services is built for two bad-house-day calls: the tub that stops draining before work and the AC that quits in the first heat wave. Google shows 4.8 stars from 1,643 ratings, and the recent comments keep coming back to the same thing: they get there fast and explain the fix in plain language. This is not one-lane work. Recent Google customers describe an emergency tub clog cleared before they were late for work, a blocked kitchen drain fixed fast, a shower valve replacement, a water heater and toilet swapped out together, and a sink-and-faucet installation handled start to finish. HVAC jobs show up just as often: central-air repairs, tune-ups, a new AC system installed on a deadline for a rental, a boiler system for a home, and a stubborn AC problem that took two days to sort out. Several names recur, which matters. DJ shows up on plumbing calls, Nick, Jake, and Phil on air-conditioning work, and Eric, Carter, and Alyssa on other house calls; people often say those techs walked them through the repair and the next step instead of talking over them. One heating customer said Carter communicated especially well with his mentally handicapped mother, and another said Nick kept explaining an AC repair as it moved along. Its BBB page adds an A+ grade, accreditation, and a 5.0-star BBB rating. The place to ask questions is the estimate process, not the wrench work. One June Google reviewer said a quote request got mishandled before the owner stepped in to try to make it right, and the customer updated the review to say they would give the company another chance. If you want one company that can handle both plumbing and heating and cooling, Trust 1 fits that brief; before you book, confirm whether your visit is diagnostic, repair, or replacement and how the quote will be handled.

Read the comments

Most recent comments

  • 5.0Jun 27, 2026

    We had an emergency clog in our tub. Trust 1 sent out two guys. They were great. One of them was Carter. They fixed the clog quickly and had it up and running before we were even late for work! Very kind with great community. Told us what to do to keep the tub flowing.

  • 5.0Jun 26, 2026

    Dj - came out quickly & let me know right away what the issue was . He was very knowledgeable, professional & kind. I will be using him in the future for any plumbing needs. Ty!!

  • 5.0Jun 24, 2026

    Nick and micke did a great job

    daphney plaisivalView on Google Reviews
  • 5.0Jun 4, 2026

    Trust 1 Heating goes above and beyond they’re very nice. They explain things well very happy with their service.

    Christine ForsytheView on Google Reviews
  • 5.0Jun 4, 2026

    Jake and Phil from Trust 1 were so friendly and professional. They went out of their way to repair my central air unit that has been given me problems for a few years now. I know who to call now for all my HVAC problems !

Specializes in

PlumbingHVAC / Heating & Coolingplumbing repairdrain cleaningwater heater installationAC repairheating repair

Also offers

toilet replacementsink installationfaucet installationshower valve replacementAC installationAC tune-upsboiler installationwater filtration installation

Languages

English

Update history

  1. Re-analyzed rating 4.4 → 4.5

    • behind the score: Estimate handling — one customer said a quote request went sideways
  2. Added 2 new comments, added 30 new photos, established rating 4.4

    • behind the score: Estimate follow-up — one recent quote request was handled poorly
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