Sila Heating, Air Conditioning, Plumbing & Electrical

Sila Heating, Air Conditioning, Plumbing & Electrical runs out of Stoneham, sending technicians across Greater Boston for furnace and AC maintenance, mini-split installs, leak repairs, and occasional electrical work. On Google it has built up 4,823 ratings averaging 4.8 stars, the kind of volume that only comes from years of routine service calls. That scale shows up in how often a specific name gets credited: Josh diagnosing and fixing a leak in one visit rather than a quick patch, Zane walking a longtime customer through an aging maintenance plan and an upcoming refrigerant phaseout, Kimber and Roy handling plumbing calls patiently enough that customers say they'd call again, Jason catching bad wiring during a new-system check. The pattern across dozens of these reviews repeats: a technician shows up, explains what's wrong, and fixes it without a second visit. Set against that is a cluster of very different complaints, most about getting Sila back on the phone rather than about the work itself. One customer waited five weeks for a follow-up on a stalled AC diagnosis; another had a confirmed appointment cancelled the morning of, after taking the day off work; a third watched a leak-detection visit get rescheduled three times without notice. More than one reviewer ties the slide specifically to Sila's ownership change after it took over a smaller outfit, NETR — one describes a team that used to work well under NETR as 'Officially Worst Service EVER' since the buyout. The Better Business Bureau lists an F rating for the business with four complaints on file, a sharp contrast with the Google numbers. A smaller number of reviews raise the actual workmanship: one plumbing customer alleges the crew used reused PVC pipe where new copper drainage had been promised, and another says Sila's stated 100% satisfaction guarantee went unhonored after a mini-split install problem. Two reviewers also describe charges that grew well past the original quote — a bathroom outlet repair that ran over $300, and a condenser-and-mini-split swap billed above its initial estimate. For a routine tune-up or a repair a technician can knock out in one visit, the track record here holds up. For anything riding on a firm appointment time, an exact materials spec, or a guarantee claim, get the scope and price in writing and confirm the appointment close to the date rather than trusting the original booking.