Lowe's Air Duct Cleaning

Lowe's Air Duct Cleaning works out of a Beacon Street office in Boston, cleaning air ducts and dryer vents — with duct sealing as an add-on — using what it calls a source-removal method tied to National Air Duct Cleaners Association standards: vacuuming and agitating debris out rather than spraying it down, backed by before-and-after camera photos. The company says it set out to counter the bait-and-switch pricing common in the industry, settling on flat-rate quotes instead. The ratings cluster tightly across five different sources: 4.9 from 483 reviews on Google, 4.8 from 384 on Angi, and similar marks turning up on sites like Experience — part of a run of 338 reviews stretching back to 2017. The last six months alone brought nine new reviews and not a single negative one, and the specifics in them repeat a pattern. Jhordan climbed onto a roof to track down a dryer vent that was hard to find, and on another visit spotted a furnace issue mid-cleaning that the homeowner said would otherwise have gone unnoticed. Ernesto spent roughly four hours on a whole-house job, working through motor blowers and evaporator coils along with the dryer vent. A repeat customer who'd used the company before for duct and dryer-vent cleaning was handed off to a different technician, Luis, the second time and reported the same pace and professionalism. Angi's own tally of its reviews notes a minority of customers describing inconsistent results, including one detailed account of a dryer vent that wasn't fully cleared — worth asking how they confirm a vent is clear before they leave, given that the before-and-after photos they provide are meant to answer exactly that question. This reads like a company built around routine, scheduled maintenance rather than one-off emergency calls — repeat customers show up more than once in the reviews, usually for annual dryer-vent service. Given the flat-rate pricing and money-back guarantee advertised on their site, it's worth locking in the exact scope of work and asking for the before-and-after photos as part of the booking.