Johnstone Supply

Johnstone Supply's Medford location is a wholesale counter for HVAC and refrigeration parts, not a company that comes out to fix a furnace — it stocks more than 70,000 parts and pieces of equipment for the contractors and trade professionals who do that work, with fast pickup on most items. The counter experience is what keeps its Google page at 4.9 stars from 25 ratings, and every review from the past few months points the same direction: staff who know the product and move fast. One recent five-star note singled out an employee, Dylan, for coming in on a Saturday off to help a customer unload and turning down a tip for it. Others mention easy parking and staff who track down what they need quickly, and a review from earlier this year credits the team with being responsive on both product availability and technical support. One thing worth checking before making the trip: different directories list this Johnstone Supply at two different Medford addresses — 91 Hicks Ave in some, 322 Mystic Ave in others — so it's worth confirming the current storefront first. This isn't the business to call for an HVAC repair; it's closer to the place your contractor sources the part from. Worth knowing if a search for heating or cooling help is what led here.