Hancock Appliance

Hancock Appliance runs a storefront on Franklin Street in Quincy, selling and installing the appliances that fill a kitchen or laundry room — ranges, dishwashers, refrigerators, washers, and dryers — and standing behind the ones it sells with its own repair techs. Two names keep showing up in review after review: Billy and Jimmy, the installers who do the actual carrying, leveling, and hookup, and Bill, who by several accounts is still the person answering the phone when something goes sideways. In the past six months, 25 customers left reviews and none turned negative. That stretch includes a couple whose oven and microwave died within two days of each other and had a replacement ordered, delivered, and installed before the week was out; another whose refrigerator compressor failed right before the holidays and got a same-morning service call plus a loaner while the warranty repair was arranged; and a new gas range that developed a problem after purchase, resolved through service calls the buyer described as better than the product itself. A stacked washer-dryer install even freed up more storage space than the unit it replaced. That run isn't a fluke — the business has collected 168 reviews since 2021 across five different sites, and Google alone shows a 4.8-star average from 229 ratings. Multiple reviewers describe buying appliances here across several different homes over the years, a meaningful vote of confidence for a small, family-run storefront competing against big-box retailers. The one weak spot: a single negative review, out of 168, cites a breakdown in delivery communication — an outlier against an otherwise on-time track record, but worth asking about if a specific delivery window matters to you. Hancock is the call for someone replacing a major kitchen or laundry appliance who wants a person — often the owner himself — walking them through the choice, and an installer who'll fit oversized units through tight stairwells and doorways without drama. Confirm the delivery window and who's doing the install before you book.