Accurate LLC

A dead furnace at night, an air conditioner quitting during a heat wave — these are the calls Accurate LLC gets in Randolph, and the reviews keep circling back to how fast they show up. On Google, 156 ratings average 4.8, with a history running back to 2021 across 88 reviews. The company's own site says it opened in 2004, and separately calls itself veteran-owned and Randolph-based, though it also claims 'over 30 years of experience' on the same homepage — a founding story that doesn't quite add up. The recent pattern backs up the speed reputation. When a condenser died mid-heat-wave, Paul got it running again within the hour and flagged that the unit's cooling coil hadn't been cleaned in six years. When an elderly couple's thermostat failed on a 93-degree day, he spent two and a half hours on-site checking the thermostat, circuit breakers, and filter for what they called a reasonable price. A boiler replacement got a same-day quote and a finished job within the week. Water heater work shows up often enough in the reviews — one recent install was called transparent from start to finish, with Paul pushing to get a warranty replacement covered — that plumbing looks like part of the regular mix, not an occasional favor. The last six months carry eight reviews and none of them negative. The history isn't spotless, though. A couple of 1-star reviews describe jobs that didn't get finished right — a gas furnace leak that went unresolved after repeat visits, and a mini-split installation where the wrong equipment reportedly cost a customer a MassSave rebate. Both read as real complaints about follow-through rather than misunderstandings, and they're worth asking about directly before signing off on a bigger installation. On Angi, where the profile is new and has no reviews yet, the company repeats a similar résumé: 26 years of experience, veteran ownership, and factory training on Bosch, Fujitsu, Mitsubishi, and Trane equipment. For a heating or cooling emergency in Randolph, the pattern of quick turnarounds is consistent enough to trust. Before a larger installation, it's worth getting the warranty and callback terms in writing, given the two specific complaints about work that wasn't fully resolved.