Super Service Today

Super Service Today runs out of Danvers, taking plumbing, drain, and AC calls across the Boston area, and its Massachusetts plumbing license is active and verified. Its Google page carries roughly 1,800 ratings averaging 4.7 stars, and its BBB profile is accredited with an A rating. The reviews that keep repeating describe a company built for the moment something breaks: a supply valve swapped mid-flood before an apartment went under three feet of water, a jammed garbage disposal running again in under 20 minutes, a water heater fixed between a Friday-night call and a Saturday-morning finish. Technicians get named constantly — Rob P., Eddy, Charles, Mike, Victor — and the pattern across dozens of accounts is the same: walk the homeowner through repair-versus-replace options before touching anything, then explain what was actually done. Drain clearing, camera inspections of sewer lines, and water heater installs show up again and again as the jobs people write in about. Not every call goes that cleanly. One customer says they were quoted around $3,500 for a job they expected to run closer to $3,000, with extra services pushed on top of the original ask. Another never got a callback after trying to confirm an estimate appointment, despite being told someone would follow up. The BBB lists six complaints against the business even with its A rating — worth noting since the Google reviews from the same stretch are almost entirely five-star, so a slice of unhappy customers appear to be going to BBB rather than leaving a Google review. For a same-day plumbing or AC problem — a leak, a dead water heater, a mini-split struggling on a 90-degree day — this is a company with a long, active review history to back up that it shows up and explains the work. Given the pricing complaint on record, it's worth asking for a written estimate before any add-on work gets approved.