Plumbing Solutions

In Dedham, when a water heater goes cold at midnight or a decades-old system starts acting up, people call Plumbing Solutions — and the same names keep showing up in the story: Jake, Miguel, Yakov, Enrique, Roberto. Its Massachusetts plumbing license, 4979-PL-C, is active with the state registry, and on Google it holds a 4.9-star average across 1,214 ratings, built on a history that stretches back to 2018 across 797 reviews. The recent reviews read less like a checklist and more like specific stories. Jake replaced a toilet for a disabled veteran and made sure the cat didn't get out in the process. Yakov spent nearly six hours rewiring an aging shower into something a 99-year-old homeowner could use safely, without a break. Another customer called Yakov in for a plumbing system that had been running for close to 40 years, half expecting a full gut job; he found a fix instead. Enrique replaced missing components on a wall-mounted tankless water heater and descaled it, and when a family's washing-machine valve failed the night a storm knocked out their power, Miguel came anyway. The one recurring friction point is price. A handful of recent reviews single it out: one customer was quoted nearly $1,000 for a hose spigot and shut-off valve, calculated the parts markup at over 400%, and had another licensed plumber finish the job for a third of that; another was surprised by a service-call fee that wasn't mentioned up front; a third called a visit from Chris pleasant and knowledgeable but the price "extravagant." None of these dispute the quality of the work itself — the complaints are consistently about the bill, not the fix — but they come up often enough to be worth asking about. A couple of other jobs also needed a follow-up trip to finish or track down an extra part. Plumbing Solutions is a fit for homeowners who want a plumber who shows up, diagnoses the problem correctly, and takes on the harder jobs — old systems, tankless heaters, accessibility retrofits — without drama. Before booking, ask for a firm, itemized quote up front, including any service-call fee, so the price isn't the one surprise the work never was.