Imperial Inspection Services

Imperial Inspection Services works out of Attleboro, with satellite locations in Braintree and East Falmouth, and the same two names keep turning up in the reviews: Mark Vitiello and David Edgren. The company's own site says it's been helping people move into homes "since 1985," with a combined 67-plus years of inspector experience on staff; Mark Vitiello runs the operation today alongside co-founder Stephen Cook and inspector Everett "Jay" Bowie. What buyers actually describe, across 126 Google ratings averaging 4.8 and a steady run of five-star write-ups through the first half of 2026, isn't just thoroughness — it's thoroughness with patience attached. Reviewers keep mentioning inspectors who slow down to explain what they're looking at, walk first-time buyers through issues a layperson would never catch on their own (a roof problem, a foundation crack, a code issue), and hand over a full report within hours of finishing the walkthrough rather than days later. Nineteen reviews came in over the last six months alone, and none were negative — a pattern that holds against a deeper history of 97 reviews stretching back to 2022 across five different sites, including a small but perfect five-review record on Angi. The BBB gives the business an A+, though that's a letter grade, not accreditation — Imperial isn't a BBB-accredited business. The company's own telling of its history also doesn't quite square with outside records: the website's "since 1985" line sits against BBB paperwork crediting the business with 31 years (a 1995 start), while Angi's bio mentions just six years of experience. None of that touches the quality of the inspections themselves, but it's worth a raised eyebrow if company age matters to your decision. If you're buying a house and want someone who walks the property with you rather than handing over a checklist afterward, this is the kind of visit reviewers describe getting — an inspector on-site explaining a wet basement or an aging furnace in plain terms, then a report in your inbox the same day. Confirm which inspector you'll get, since the praise splits fairly evenly between Mark, David, and occasionally Stephen, and ask about the radon, lead-paint, and mold/water-quality add-ons if your purchase needs them — the company lists those as services beyond the core walkthrough.