Gentille Plumbing and Heating

Gentille Plumbing and Heating is a one-plumber operation out of Milton, run by Ryan Gentille, who says on his site he's been in the trade for more than 10 years around Boston. The calls that keep landing on his doorstep: a water heater that won't get hot, a toilet with a mind of its own, a leak under the sink — the kind of job where someone answers the phone and shows up, rather than routing you through a call center. That responsiveness shows up again and again this year. In April, a reviewer needed the hardware on a tub shower and vanity sink swapped out and got a fair quote plus proof of license and insurance on the spot, with a one-year guarantee on the work. Later that same month, someone called about a stuck toilet on a weekend — Ryan called back and was on site by Monday. Back in January, a small water heater repair got the same treatment: an immediate response, a reasonable quote, and a job finished without drama. Zoom out and the pattern holds. Since 2025, 84 reviews have piled up across six different platforms — Google, Angi, Thumbtack, and others — and nearly every one lands at five stars, with the same words recurring: prompt, fair, professional. None of that recent run includes a negative review. One thing worth knowing going in: this is a one-person shop by his own account, so scheduling runs through Ryan directly rather than a larger crew. Reviewers describe him as responsive even on short notice, but a bigger multi-trade job would need to work around one person's calendar. For the everyday plumbing emergencies — a dead water heater, a stuck toilet, a leaking faucet — this looks like a safe call: his Massachusetts Master Plumber license is active with the state, and the review record backs up the claim of quick, fair work. Worth confirming timeline and availability up front, especially for anything bigger than a single fixture.