Fei Plumbing and Heating Inc.

Fei Plumbing and Heating has run out of the same Wellesley Hills address for years, and the person homeowners still deal with directly is Bob Fei himself. The company describes itself as a local plumber of "over 40 years," serving Greater Boston and the MetroWest towns. Its Better Business Bureau file tells a slightly different story, though — a business-started date of 1/1/1997, putting its actual tenure closer to 29 years — which is still a long run for a plumbing outfit, just not quite the number on its own website. All 17 Google ratings are five stars, and a separate review site independently found seven-for-seven perfect scores among the reviewers it could check. In the past six months, customers describe him walking through a well-water filtration installation without any upselling — testing the water, explaining the results, and cleaning up completely — and personally guiding a customer through a burst water heater on January 3rd, arriving with a replacement within hours. His crew, including employees Steve and Brayden, also handled a multi-unit plumbing renovation inside a condo building this spring. One client who says they've used the company for over three decades points to bathroom renovations, emergency repairs, and smaller jobs, always at what they call a fair price. There isn't much to flag: no negative reviews turn up on Google, BBB, or the other sites checked, and its Massachusetts plumbing license is active. The one thing worth double-checking is the company's own history — its website says "over 40 years," while BBB lists a 1997 start date. And with just three employees on the BBB filing, ask about scheduling if the job isn't an emergency. This looks like a solid call for MetroWest homeowners who want a small, established shop for plumbing repairs, water heater emergencies, or water filtration — not a large crew for a big-budget gut renovation. Get a written quote and confirm which of Bob Fei's team will actually be on the job.