Fagone Plumbing, Heating & HVAC

Fagone Plumbing, Heating & HVAC operates out of 22E Atlantic Avenue in Marblehead, and its Google page has quietly stacked up 240 ratings averaging 4.8 stars. Its Massachusetts plumbing license, 16731-PL-M, checks out as active with the state, and the Better Business Bureau lists it at an A+. The pattern over the last six months is a company that shows up fast when something breaks. One reviewer's pipe burst in a garage and had a plumber on site with the water shut off within the same call; another whose pipe leaked after a long winter got Sabor out on a Sunday and fixed within hours. When a family came home from vacation to no heat or hot water, Chris had it running again "in a jiffy." After a basement flood damaged a steam boiler, the homeowner compared three plumbing companies before choosing Fagone, and got a new boiler installed on an emergency schedule. The same names keep coming up across reviews — Jesse, Sabor, Chris, Connor — which points to a small, consistent crew rather than a rotating cast of subs. On the installation side, reviewers describe a central air conditioning retrofit into an older home as well-managed and clean, and a furnace replacement finished in a single day and called "nice, tight, clean." That mix — plumbing emergencies and full HVAC installs — reads like two businesses under one name, and the reviews back both about equally. Two recent reviews are worth reading before booking, because they land on the same theme: price surprises on off-hours or specialty work. One customer says a quote for duct sealing and insulation came in at $3,500 — later found to be well above what another company charged — and that two follow-up calls about a warranty issue went unanswered. Another describes a Sunday water heater installation where a $399 "flat" diagnostic fee turned out to also carry $400-per-hour labor plus a separate $400 travel charge, for a $3,100 total. Neither complaint is about the quality of the work — both reviewers say the technician on site was professional — the friction is entirely about what things cost and what was disclosed beforehand. For a burst pipe or a dead furnace at 2 a.m., this is a company with a real track record of showing up. For a planned, non-emergency job — especially anything priced as a special or scheduled for a weekend — it's worth getting the full fee breakdown in writing before the truck rolls.