Blaisdell Plumbing and Heating

Blaisdell Plumbing and Heating works out of Proctor Street in Salem, and the calls that land on them are the unglamorous everyday kind: a toilet that keeps clogging, a pipe leaking under a sink, a water heater on its way out. Google gives them a flat 5 stars across 674 ratings, and the pattern across the reviews is consistent — technicians named Matt, Connor, Dan, and Ali show up, explain what's wrong, and fix it in one visit. Across the last six months, 76 reviews came in and not one was negative. One customer's heat pump check turned up problems a previous company had missed entirely, and Blaisdell didn't charge for that visit. Matt is the name that comes up most — patient with an 87-year-old customer's father while tracking down a fix, walking a homeowner through outdoor spigot options before installing one, and reinstalling rusted pipes during a heater tune-up. Connor gets singled out too, for coming back the same day to tweak a finished job without friction. None of this is a hot streak: the company has been collecting reviews since 2021, 481 in total across five different sites. Not every call is a big one — one reviewer's visit ended with "not much was done this time," just a diagnostic look that didn't turn up a major issue. Blaisdell also runs an annual maintenance plan bundling a yearly plumbing and HVAC inspection, which a couple of reviewers mentioned signing up for. For a Salem-area plumbing or heating problem — water heaters, drains, boilers, or a mid-summer AC checkup — this is a company backed by an active Massachusetts plumbing license (#15886-PL-M) and a deep, recent run of consistent reviews. Worth asking which technician is assigned and whether the annual plan is worth it for your house before booking.