Baxter Plumbing Services
Local business · 1996 Centre St Ste 269, West Roxbury, MA 02132, USA
Their work
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Call (617) 729-7983Visit websiteSee on GoogleYou reach them directly — we don’t take a cut.
Verified record
- 8 reviews in the last 6 monthsNo negatives
- 5 work photos
Highlights
- 5-star record — all 30 Google reviews rate the maximum
- Fast emergency response — spraying pipe fixed within hours of an 8:15am call
- Named technicians — recent reviews credit specific plumbers by name
- Extra fixes caught — technicians flagged and repaired unrelated issues on site
- Location mismatch — one recent review describes a New York condo, not West Roxbury
Call Baxter Plumbing Services at 8:15 in the morning about a pipe spraying water in the bathroom, and — according to one recent reviewer — the job is done by 1:30 that afternoon. That kind of turnaround is the throughline in this West Roxbury shop's reviews: fast, same-day fixes for the plumbing problems that can't wait. The company says it's been working West Roxbury since 2005, and today it covers the household staples — emergency repairs, water heater work, drain cleaning, and pipe installation — for homes and small businesses in and around the neighborhood. All 30 of its Google reviews are five stars, and the run has continued into 2026: eight new reviews since January, none negative, most naming a specific technician. Christopher and Jack were called in to fix a previous plumber's mistakes and left a water heater newly up to code. Gabriel Guerrero came out for a tub repair and caught an unrelated leak in the kitchen sink while he was there. Adrian and Zack cleared that spraying pipe within hours of the morning call. One thing worth a second look: a February review describing a heater installation places the job at a condo in Kips Bay — a Manhattan neighborhood, not West Roxbury. It doesn't undercut the rest of the record, but it's the kind of detail worth asking about if that specific review factored into your decision. For a burst pipe, a water heater on its way out, or a stubborn drain, the volume and consistency of the recent reviews make Baxter a reasonable call. Pricing has come up as middle-of-the-road rather than cheap — one customer described it as "about average, not the lowest, but not the highest" — so get a same-day quote before the truck rolls.
Read the comments
Most recent comments
- 5.0Feb 20, 2026
It was a great experience. The service provided was efficient, professional and on time. The technician identified the problem and took care of it quickly. They were very friendly and knew what they were doing. It is impossible to recommend this company highly enough for any type of plumbing problem.
— Raquel HowsdenView on Google Reviews ↗ - 5.0Feb 15, 2026
My urgent situation was handled quickly and expertly. The service was outstanding, with excellent communication. The work is done with meticulous care, and it's perfect.
— Galih BayuView on Google Reviews ↗ - 5.0Feb 12, 2026
Christopher and Jack worked so efficiently and professionally. The work was extensive on a house that had been built in the past. Not only did they correct an earlier plumber’s work, but they also fixed a few other issues. The garage is left better than it was when they arrived. The prices were about average. Not the lowest, but not the highest. Please see the photo of my water heater, which is now code compliant. They will be my first call.
— Thabo MohalaliView on Google Reviews ↗ - 5.0Feb 11, 2026
Excellent service for emergency drain cleaning. The team arrived on time, solved the issue and explained prevention measures. Great experience!
— Wesley NgugiView on Google Reviews ↗ - 5.0Feb 5, 2026
Jason installed a heater at my mom's Kips Bay condominium. He was quick, efficient, and cleaned up after himself. It was a bit more expensive but I think it was worth the extra money for the great service. Would call again.
— Marcela PView on Google Reviews ↗
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Update history
Added 30 new comments, added 5 new photos, license now expired, established rating 4.2
- state registry now shows the registration lapsed
- behind the score: Location mismatch — one recent review describes a New York condo, not West Roxbury