Taylor & Murphy Inc.

Taylor & Murphy is a family-owned home comfort company operating from Arlington and Waltham, doing oil and gas heating, air conditioning and heat pumps, plumbing, and Bioheat fuel delivery on 24/7 availability. The BBB records the corporation as started in 1964 — 62 years — with 17 employees and owner Ryan Lynch, and grades it A+ without accreditation. On the trade side the record is solid. BuildZoom counts 105 permitted plumbing projects and lists a Plumbing Business licence as active. A March 2025 reviewer had two heat pumps installed as the house's primary heat in June 2024, said the price beat the competition, that a large crew finished by noon, and that the system held through a winter down to 0°F without missing a beat. A July 2026 reviewer whose air conditioning failed the day before a record heat wave described a full system replacement handled quickly and tidily, naming Wayne Taylor as easy to deal with and the pricing reasonable. Others recorded a same-day furnace replacement and a straightforward A/C repair. The complaints are almost entirely about the office rather than the wrench. A 2025 reviewer who called about duplicated auto-charges on their invoices said the owner was rude and condescending on a first-ever call after nearly four years as a customer. A November 2022 caller reporting broken heat described a customer service representative as rude and sarcastic and said a second employee hung up on them. Two shorter 2025 reviews say much the same in fewer words. One 2023 complaint is about the work itself: a plumber looked at a tub faucet, said the part was unavailable and the homeowner could do it themselves, and left after twenty minutes; the DIY attempt destroyed the pipe. A commenter in a July 2023 r/CambridgeMA heat-pump thread said the company did their installation and were meticulous and communicative. That is the shape to plan around: strong, fast installation work at competitive prices, with billing and phone handling as the recurring friction. If you hire them, get the billing arrangement and any auto-charge in writing up front, and keep your own record of scheduled work.