Royal Epoxy Floors, LLC

Royal Epoxy Floors is a Kingston, MA outfit that HomeAdvisor lists as a newer pro with six years in the trade, doing concrete floor coating and epoxy work; it's also a member of the Kingston Chamber of Commerce. The star average sits at a respectable 4.5 out of 18 ratings on Google (Birdeye shows a similar 4.2 across 20), but the only two reviews with real detail tell a rougher story. One customer says a promised 3-day epoxy/reflective-coating job in their basement dragged into 4 weeks, was left unfinished, and no refund — partial or full — was offered despite repeated attempts to fix it, so they brought in another company to finish. A second reviewer describes nearly the same arc: a 3-day job that turned into a 30-day ordeal, ending with them switching to a different contractor. Given how starkly that pattern contrasts with the overall star average, it's worth asking directly about a firm timeline, what happens if the job runs long, and the refund policy before signing anything. Worth a call for a smaller epoxy or concrete-coating job, but get the timeline and refund terms in writing given the specific complaints on record, and don't let the star average alone settle the decision.