Phoenix Mechanical

Phoenix Mechanical is not the shop you call when a pipe bursts at home. By its own description, the Southborough company furnishes and installs heating, ventilating and air conditioning systems in commercial, industrial and institutional buildings. The company says it was founded in 1983 and now works out of Southborough, which puts it past four decades in the trade. It also states it keeps LEED Accredited Professionals on staff and belongs to the Associated Builders and Contractors and the Associated Subcontractors of Massachusetts. Those are the company's own statements about itself. On Google it carries a 4.5 average across two ratings — a thin base, with no written accounts from anyone who hired them. For a homeowner, the first question is whether Phoenix takes residential work at all, since the company frames its own business around commercial and institutional buildings. For a commercial or institutional HVAC project, its stated four decades and LEED-trained staff are the things to ask it to document.