Nally Plumbing & Heating Company

Nally Plumbing & Heating has been a Malden fixture since 1981 — a three-person shop run by Donald D. Nally, with Paul Cunnen as foreman and Michael Vatkevious as mechanic. Its Massachusetts plumber licence, 12099-PL-M, is active and held in Donald Nally's own name. The work is bread-and-butter plumbing and heating: kitchen, bath and new-home plumbing, heating and gas system installation, sprinklers, plus boiler and air conditioning maintenance. The permit history is deep for a shop this size — 142 permitted projects on file, with work filed across 2023, 2024 and 2025. The customer record is much thinner than the permit record, and the one written account is not flattering. In a February 2023 Google review, a customer said the sink and dishwasher drainage work was done quickly, which they liked, but the sink began leaking about two months later and they got no answer when they asked for a repair. Google shows a 4.5 average and Porch a 4.8, both across six ratings, so most of those raters left no words behind. That single account is the thing to pin down. Ask directly what the callback policy is if something they fixed fails, and whether the work carries a written warranty — the complaint on record is about the follow-up rather than the original job. For a straightforward Malden-area boiler or drain job from a long-established licensed shop, the credentials are solid; get the return-visit terms in writing before they start.