Mass Roofing and Gutter

Mass Roofing and Gutter operates out of 470 Main St in Medford, handling roof replacement, gutter work, siding, and general exterior contracting across the Greater Boston area. The company says its neighbors have trusted it with their homes for more than three decades, though it doesn't give an exact founding year, and it's a listed member of the Medford Chamber of Commerce. The name that comes up again and again in recent reviews is Mark's. In June, one homeowner described him going to city hall in person to expedite a permit so a full roof re-shingle could finish before family arrived from out of town, laying down boards to protect a garden bed during the tear-off and fixing loose chimney bricks along the way. Another recent reviewer walked through a written contract before any work started and came away with a clean roof and no leftover debris, and a third called about an ice dam in February and had someone out the next day. Its wider two-year Google history follows the same pattern, including repeat customers who've called them back for more than one roof or gutter job, and across 24 ratings the business sits at 3.9 out of 5. The exception worth flagging: in late January, a homeowner with an active ceiling leak was given a two-hour arrival window for the next day, and nobody showed up or called to explain, leaving the leak unresolved while they scrambled for another contractor. A third-party review summary independently describes this same split — real praise for finished work, alongside complaints about communication on smaller or less urgent jobs. Its Houzz profile lists the same services and a wide coverage area but has no reviews yet, so Google is really the only place to check its reputation. For a planned roof or gutter job, the recent reviews look solid; for anything urgent, get a firm commitment on the arrival window and confirm someone will call if plans change.