Infinity Replacement by Marvin

They were super frim start ro finish

I recently had new Marvin windows installed in the front of my house and I couldn’t be happier with the entire experience. From start to finish, everyone involved in the project was fantastic, and a pleasure to work with. The installation team did an excellent job and worked carefully and efficiently. Anytime I had a question, someone got back to me right away, which made me very happy. I would recommend Marvin windows to anyone considering new ones for their home.

We’re extremely pleased with the final result and truly couldn’t be happier to have had Darren leading our project onsite. Jay and Marc have also been excellent to work with—professional, respectful, and attentive to detail throughout the process. The three of them, along with Darren’s team, really made the entire experience exceptional for us.

Well the opposite of course of what happened: Great window product. Are they understaffed? August 2025 placed window order in New England. Paid 12k for half. Product estimated to de installed in October. October 25 called to ask about the install date as I was told 6-8 weeks for them to be made. Emailed and called a few times to Jeremy. No response. I call several times. No response. I call the salesperson and he helps look into it. Someone finally got back to me to say they were waiting on my town’s historic district, that this was the hold up due to being in a historic district. So I call the town. Town said to me they don’t have me in the system, no communication from Marvin. There has been no application in my name. I call Marvin’s salesperson again. The job got lost. OK. Then I am told the new install date would be January sometime. They had a lot of customers already in the system and they couldn’t possibly fast track me to get me in. I said I’d like a discount for my trouble. Marvin salesperson offers me $500 for the problem. This is on an order of 7 windows for 24k. I got just $1000 back for this massive mishap. The windows come in Feb 2026. The pine trim looks terrible like it is a specked pine - definitely not select grade. It looks like it has splotches of oil all over it. The new trim comes - I ordered oak and made sure it was select oak. Looks so much better. Just when I think my project is over … I ask to finance the last 50%. I am approved for $12,000 and I sign a loan document that the salesperson walked me through. Then the salesperson calls to say the amount financed has to be the exact amount due of $11,965 or whatever the final amount is. I walk through the application with the salesperson again. It was approved the second time just like the first time. A month later the company sends an email asking for payment. Jeremy texted me to ask again for the payment. I said that I signed a loan document with the salesperson — twice — and to go hit up the finance company. I haven’t heard anything from anyone at Marvin, for example we’re sorry we screwed up again and didn’t recall I was financed. Project manager Jeremy seemed overworked or else incompetent. Salesperson should have had some oversight so my order didn't get lost. I mean they took my $12 deposit in August. There should have been a product order esp since I signed off on the product documents and the materials across my windows. How does an order disappear? Why weren’t my multiple voicemail messages to Jeremy the project manager responded to? I had to track down the salesperson to get a response. Not happy with the overall experience and will probably never do business with Marvin ever again. $1000 off? It should have been $4000 off for what I’ve been through. As much of the commission as possible. I may be a small customer with 7 windows but I am sure this review will cost Marvin Infinity new customers. It’s too bad. The end product is great. I have front door and 7 more windows I can replace. I don’t believe I will be using Marvin Infinity again.

Did window replacements including changing the window size to make it larger than that was originally installed by the previous owner. Project manager Bob was thorough from installment to finish- made sure everything was perfect and satisfactory. Design consultant Bill was very helpful in constructing a design that suits the best for my building. Highly recommend!