Gene Hardy Flooring Inc.

Gene Hardy Flooring Inc. runs showrooms in Taunton and West Bridgewater and installs hardwood, tile, carpet, laminate and luxury vinyl, plus backsplashes and custom walk-in showers, for homes and commercial spaces across southeastern Massachusetts. The company says it was founded by Gene Hardy and has served the area since 1984, and that it remains family-owned and operated by Gene and his family. Customers keep naming individual people, which is unusual and tells you how the jobs actually run. A July 2026 homeowner said Gene came out to quote the job himself and that installer John removed old carpet, laid laminate and worked tidily. An April 2026 customer credited Shawn for the design call on a bathroom and kitchen, then thanked Anthony, Tony, Romeo and Johnny by name for the tile and staircase work. A February 2026 reviewer described Britt walking them through the showroom selection. The showroom-plus-installation setup is a repeated theme. An April 2025 customer on a large hardwood removal and replacement job singled out installer Romeo's attention to detail on a second project with the company, and a January 2025 shopper who ultimately bought flooring elsewhere still praised the free estimate and the honest product advice about how carpet brands rebadge each other's goods. A November 2024 customer hired them for office floors that had been left uneven by a previous contractor and said the team levelled and corrected the work, then followed up afterwards. Repeat business runs through the history: a July 2026 reviewer said it was not their first job with the company, a May 2023 customer had used them at two separate properties, and a November 2024 customer had used them for past projects and referred others. The complaints are worth reading before you sign. A February 2026 customer who hired them to refinish wood floors and carpet bedrooms said several items needed retouching, and that they learned the work had been done by subcontracted parties rather than direct employees, including a silver-dollar-sized hole filled with wood putty instead of the board being replaced. A January 2022 customer said the crew arrived without properly prepping the area before tearing out tile and was rougher and more hurried than expected. An April 2024 reviewer said projects dragged and tiles came from mismatched dye lots. Note too that the company's own site says 1984 while its Better Business Bureau profile records a business start of 1 January 2000, and that BBB profile is not accredited and carries no rating. This is a solid call for flooring supply and installation in the Taunton and South Shore area, especially when you want to pick materials in a showroom and have the owner involved in the quote. Ask directly who will be on site, whether they are employees or subcontractors, and how dye lots will be matched on a tile job.