Fagundes Plumbing Heating AC

1,798 Google ratings averaging 4.8 — A. Fagundes is not a two-truck operation. It is a staffed Tyngsborough shop covering plumbing and HVAC together, and the tell is how often customers write about a specific person: Steve Dudley, Miles, Eddie Smith, James, Ryan, Sonith, Jorge Baiz, Brian Dunn, Olivia at the front desk, Bobby scoping a system replacement. People remember who came. The work that shows up most is cooling and heat pumps. Mini-split servicing and line-set replacements, multi-zone installs done over two days, a dual-zone heat pump tied back into a Viessmann boiler, AC tune-ups run in ninety-degree heat. The plumbing side is the call-now half — a July 2026 customer with a ceiling starting to drip on a Friday afternoon had someone out the same day, and another in May 2026 got a leaking water heater fixed the next morning. Several mention buying the membership plan after their third or fourth call in a year. What repeatedly earns the praise is the explaining: technicians walking through options, flagging a 22-year-old capacitor before it fails, going to fetch a part rather than rebooking. Its Massachusetts plumbing licence is active, its BBB grade is A+, and a 2024 r/massachusetts thread listed it among three heating and cooling companies worth calling in the Merrimack Valley. The friction is at the office, not on the truck. A June 2026 customer had an AC tune-up cancelled three times, the last without a phone call, and said they were done with the company. Another in May 2026 came away without the quotes promised after a diagnostic visit, with a part on order and no timeline. A third, in May 2026, gave two stars over the AI answering service that fields incoming calls — while saying plainly that the technicians themselves are qualified. Pricing draws the occasional flag too: a July 2026 reviewer called a leak repair more than hoped for, while being satisfied with the work. Thumbtack's 4.5 across 145 ratings also runs a step below the Google picture. For AC, heat pump and mini-split work, or a plumbing emergency where somebody actually answers, this is a solid call in the Merrimack Valley. Confirm your appointment the day before, and get the quote in writing after the diagnostic visit — before any part gets ordered.