Crombie Plumbing & Heating

Blizzard of 2026, whiteout conditions, a business that had to stay open — and burst pipes. The customer who wrote it up says Crombie came to the rescue: the crew arrived quickly despite the weather, turning what could have been a complete disaster into a repair. That is this company at its best. Michael Crombie has run the Winthrop shop since 1995, and the BBB records five employees. Its Massachusetts plumbing licence, 9634974-PL-PC, is active and held in the company's own name. The other 2026 account is the one to weigh against it, and it is about the bill rather than the work. A customer was charged two hours of labour for what they describe as thirty minutes of work on a leaky faucet — over $600 — and when they questioned it, were told the firm charges for the time it takes to go out and collect the part. Nothing in that account disputes the repair itself; the dispute is the invoice. The platform aggregates pull in different directions as well: Google sits at 4.1 across 9 ratings, Porch at 3.4 across 18. With only two written accounts on file, both from this year, there is not enough here to say which is closer to typical. For an emergency — a burst pipe, a shop that cannot close — the one detailed account on file is a strong one. Before a routine job, get the labour policy in writing: how time is counted, whether the trip to fetch a part is billable, and what the minimum charge comes to.