Coastal Windows & Exteriors
Regional · 236 Cabot St, Beverly, MA 01915, USA
Their work
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Verified record
- MA HIC licenseVerified active
- A+ BBB ratingAccredited business
- 143 reviews in the last 6 months
- 40 customer photosOf completed work
Highlights
- Sales consultations — reviewers call reps thorough and pressure-free
- Siding crews — recent jobs finished fast and left tidy
- Google volume — 4.8 stars across 1,063 ratings
- Spousal scheduling policy — two 2026 reviews call it required and discriminatory
- Roof venting complaint — one review ties it to attic heat damage
- Door installation issue — a slider was mis-installed and left unresolved
- Upsell pressure — one reviewer felt pushed into a costly window quote
Coastal Windows & Exteriors, based in Beverly, works roofing, window, and siding jobs across the North Shore, and its Google footprint is large: 4.8 stars across 1,063 ratings. It also carries an A+ rating and accreditation from the Better Business Bureau, and its Massachusetts home-improvement contractor license (174725) checks out as active against the state registry. The most recent reviews describe a sales process that people say rarely feels pushy — Braeden, Connor, Cody, Mark, and a rotating cast of reps get named again and again for walking homeowners through material options, James Hardie siding samples, and 3D renderings of the finished house before anyone signs anything. On the installation side, a siding replacement wrapped on schedule in early May with a crew reviewers called fast and tidy, and another described a crew that worked long days and left the final product looking, in their words, exactly as promised. The same recent stretch also surfaces genuine trouble. Two reviewers in late May and July say Coastal would not book or continue an estimate appointment unless a husband was present to approve the purchase — one calls the policy discriminatory outright, and a second says a "quality assurance" staffer hung up on her over it. A June review lays out a roof job that left an attic improperly vented, running as hot as 120 degrees, which the homeowner ties directly to damage they call preventable. Another describes a sliding glass door that arrived damaged, was installed so it wouldn't lock, and stayed broken after two return visits. A fifth flags high-pressure upselling on a roughly $10,000 quote for three windows. Worth asking about directly before booking: confirm who needs to be present for the estimate, since the scheduling complaints are specific and recent, and get any warranty or callback commitment in writing — the door and roof complaints both describe slow or incomplete follow-up once something went wrong. For a full re-siding job or a straightforward window swap, the volume of recent, detailed praise for the sales and installation teams carries real weight. Just pin down the estimate logistics and the fix-it plan up front, given how specific the complaints above are.
Read the comments
Most recent comments
- 1.0Jul 1, 2026
Do not work with these misogynists. They refused to schedule an appointment with me because my husband would not be present to “approve” the decision, despite my explicitly confirming that the purchase decision was mine alone as I manage the rental property individually. I spoke with a manager expecting this to be corrected, but he doubled down and asserted the same sexist position. It is not 1950. Women are homeowners, executives, business owners, and primary decision-makers across the economy. Women influence 70-80% of consumer spending, yet this company apparently still believes a husband needs to be present before they will take a woman seriously as a customer. This was offensive, outdated, discriminatory, and completely unprofessional. I would strongly caution other women and homeowners against working with this company.
— Christine AndersonView on Google Reviews ↗ - 5.0Jun 18, 2026
I had a wonderful experience with Coastal when needing a new roof in a short timeframe. Theo provided a knowledgeable and detailed consultation, without making the visit overwhelming. Theo demonstrated the portions of a system that were important for quality and durability. I would highly recommend for anyone looking for a new roof!
— Ben ZielonkaView on Google Reviews ↗ - 1.0Jun 16, 2026
Avoid this company. We hired them to install a sliding glass door. The door was damaged when it was installed and they had to come back out to replace the slider. Then the door must’ve been installed wrong because it wouldn’t lock. They came back out once to try to fix it and were unable to do so. And now they won’t respond to service calls for months. They have great friendly salesman who will get you in the door, but The quality of work is questionable and they won’t stand behind their work when things go wrong.
— Kyle SchlueterView on Google Reviews ↗ - 1.0Jun 13, 2026
I cannot recommend or support this company. The roofing work performed on my home did not meet accepted industry standards and has resulted in significant and preventable damage. The attic was left improperly vented, causing temperatures to reach 120 degrees, which indicates a clear failure to install adequate ventilation as required by standard roofing practices and manufacturer guidelines. Additionally, the pitch of my kitchen roof was not addressed correctly. A low‑slope roof should have been installed with a rubber membrane, not shingles. The decision to use shingles on a roof with this pitch directly contributed to ice dam formation and subsequent water intrusion into my kitchen ceiling. This is a well‑documented risk associated with shingling low‑slope surfaces, and any qualified roofing professional should have known and disclosed this. These errors have created ongoing structural and moisture‑related issues that will require corrective work at my expense. Based on the deficiencies in workmanship and the failure to follow established roofing standards, I cannot recommend or support Coastal Windows & Exteriors.
— Lorna CampanellaView on Google Reviews ↗ - 5.0Jun 4, 2026
Cody and Conner were extremely helpful and knowledgeable when quoting our project (roof, siding, and window replacement). They arrived on time and prepared which made this go even smoother. They walked us through all aspects of material used and any problem areas they noticed. They then worked with us on a solution based on what we were looking to spend. Happy to have chosen Coastal to do this project.
— Phil RiscicaView on Google Reviews ↗
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Update history
Added 890 new comments, added 88 new photos, verified active license, established rating 4.1
- confirmed against the state license registry
- behind the score: Spousal scheduling policy — two 2026 reviews call it required and discriminatory