Castlebee Refrigeration Inc.

Ask a Castlebee customer what they had done and the answer is almost always the same: mini-splits. Heat pumps replacing an oil burner, three units at once, AC and heat added to a pair of finished attic rooms, a condenser swapped on a second-floor system another contractor had put in. The Revere company carries 22 Google ratings averaging 4.8, and the owner, Bryan Castillo, is named in nearly all of them. The company says it has been at this since 2004, homegrown and family-operated. The BBB, which grades it A+ without accreditation, records a start date of October 2000 and two employees. It presents itself as a Mass Save certified contractor and a Mitsubishi Diamond Contractor ELITE — its own claims. BuildZoom lists a Massachusetts licence, RT-108268, along with permits for Mitsubishi mini-split installs in Revere and Lynn during 2024 and 2025. The praise is concrete about money and follow-through. A June 2026 customer said they called through the Mass Save installer list and Castlebee came back with the best price, then fixed a condenser material fault that winter at no additional cost and answered rebate questions by text almost immediately. Another that month said the crew handled all of the MassSave rebate paperwork on a heat pump install. In July 2026, a customer with a four-story building on a narrow city street had the rooftop HVAC replaced, and another had a heatwave repair done the same day, the technician leaving for parts and coming back that afternoon. A May 2026 reviewer said the mini split put in about seven years earlier to replace an aging oil burner had run without trouble since. The one bad account is recent and specific. In April 2026 a homeowner wrote that Bryan came out for an assessment, promised the repair, then went quiet — the family heated the house with space heaters through the winter, at a cost of thousands. Ask, before you sign, what happens if parts or scheduling slip. Two smaller things: its Angi profile states the company does not offer emergency service, and its stated tenure moves depending on where you look — 21, 22 or 25 years. Spanish is spoken. For a mini-split or heat pump project on the Mass Save track this is a serious candidate; get the start date and the follow-up plan in writing.