Arlmont Glass & Mirror

Sixty-three reviews across five sources, and the same names keep surfacing: April in the office, Andrew with the tape measure, Russ and Clay in the van. That kind of continuity is rare, and it is the clearest signal about this Medford glass shop. Arlmont works on glass and nothing else — window and sash glass, shower and tub enclosures, custom mirrors, storm doors, thermopanes, table tops, plate glass and screen repair. Google averages 4.9 from 79 ratings; Angi shows 4.9 from 92; the Better Business Bureau grades it A+. What customers describe most often is speed on jobs other shops won't take. A homeowner writing in April 2026 priced six cloudy sashes with five vendors, found Arlmont reasonable, and had all six replaced in about two hours with the house left spotless. Another that month had glass replaced in large fixed panes including odd trapezoids, quoted quickly and well under a competitor. In September 2024 a high-rise resident whose commercial sliders would not close said several companies rejected the job outright or ghosted them; Arlmont quoted it and turned up on time. A 2023 customer with one cracked inner pane behind a frosted outer one said Arlmont was the only firm interested — though at $800, they thought it steep. The office is a repeated theme. A March 2026 reviewer credits April's team with spotting a scratch on a shower-enclosure frame piece themselves and scheduling a return to swap it. In a January 2017 review, a homeowner whose storm window was smashed by a wind-thrown rock had an estimate within two hours and the work finished the same day. A June 2025 customer reported the same rhythm — photos uploaded at 7:30 in the morning, an appointment the next business day, four shower slider wheels replaced in under an hour, and an invoice below estimate. The one substantive complaint is worth knowing before you call. In February 2024 a customer who wanted a glass enclosure for a shower with a slanting ceiling said Arlmont took a deposit, waited two weeks, then said they could not do it, took another ten days to refund, and had quoted about 2.5 times what other bidders did. Their reading: this shop is excellent on straightforward work and a poor fit for the awkward custom job. That squares with everything else here. For a broken pane, a fogged sash, a stock shower door, a mirror or a storm window, Arlmont is the kind of shop people come back to for years. For a fully custom enclosure with unusual geometry, get a second quote first, and confirm the scope is something they'll commit to before any deposit changes hands.