American Team General Contracting, Inc.
Local business · 319 Lynnway Ste 310, Lynn, MA 01901, USA
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Highlights
- Active state license — Massachusetts HIC registration confirmed current
- A+ BBB grade — strong rating despite no formal accreditation
- Strong Google average — 4.6 stars across 34 ratings
- Chamber member — listed with the Lynn Chamber of Commerce
- Reliability complaints — some reviews cite missed appointments, slow follow-through
- Founding date unclear — website, BBB, and directories disagree
According to its own site, American Team General Contracting has been running roofing, siding, and general-renovation jobs out of Lynn, Massachusetts since 2008, describing itself as a locally owned and operated company. Its Massachusetts home-improvement license is active, and it's listed as a member of the Lynn Chamber of Commerce. Across 29 reviews gathered since 2021 from Google and several directories, the tone leans positive but isn't uniform. Google shows a 4.6-star average from 34 ratings, and the Better Business Bureau gives the company an A+ grade, though it hasn't sought formal accreditation there. Weighed for recency and credibility, the written reviews land closer to a mixed-to-positive read: alongside the praise sit a couple of detailed one-star complaints describing missed appointments and slow follow-through on smaller jobs. Worth asking about before signing: how scheduling and communication get handled once a job is underway, since that's the thread running through the negative reviews, and what's included if insurance-claim paperwork is part of the project, since the company advertises handling that process directly. It's also worth noting that sources don't agree on how long the company has been around — its own site says 2008, a directory lists over 20 years of experience, and its BBB profile puts it at 10 years. For roofing, siding, gutters, and similar exterior work in the Lynn area, the license checks out and reviews across multiple sources back a generally solid, if uneven, history — worth pinning down the communication plan and timeline in writing before booking.
Read the comments
Most recent comments
- 5.0Dec 5, 2025
I recently got a house in Lynn, but it was way too small especially for my family. I called American Team to add 2 more floors, and they were really kind. They came over to give me the price and it was really good even better than other contractors. Once they started the job they came on time, and they were really responsive and kind. Once they finished the job, I checked the work they did, and it was amazingly done. The quality of the work they did was amazing. American Team was extremely professional, and I definitely recommend this company.
— Robert WinstonView on Google Reviews ↗ - 1.0Nov 23, 2025
Extremely unreliable. My small bathroom project took months to complete as they just showed up whenever they wanted to. I decided that I wanted new lights and sent a picture of the ones I was getting and ordered them. Luis had someone come and uninstall lights and then tell me the new ones would work. I ended up then ordering new ones and he has promised to come at least four times in the last two weeks and never has. He now says it is not his job to install lights as he completed his contract. He has stated that it’s not his faults things don’t get done - it’s because his workers don’t pick up the phone. Also you will sign a contact with him and then when project is complete, he will<br>Say it’s more than what was agreed upon. Be careful!
— Mark CostelloView on Google Reviews ↗ - 1.0Jul 7, 2025
This company is extremely unprofessional and unreliable. They originally promised to come for an inspection on 7/2, but instead showed up at my door at 6am on 7/1, calling me repeatedly and pressuring me to make a quick decision.<br><br>After we agreed on a price, they said they would come back the next day to do the work — but no one showed up. I called them many times before finally getting an answer, and they told me they would come on Sunday. Do they not know that making noise on Sunday is not allowed?<br><br>I rescheduled to Monday, but again they became completely unreachable and ignored all my calls and messages on Monday. Finally, at the last minute, they texted me saying they would only do the job if I agreed to pay double the original price.<br><br>In response to the owner’s reply:<br>Your reply completely ignores the facts and misleads future customers. You confirmed and agreed to the original price, then later tried to change it at the last moment. Instead of taking responsibility, you blamed the customer and made excuses. This is highly unprofessional and shows a complete lack of business ethics.<br><br>I wrote this review to warn other potential customers about your dishonest practices and lack of integrity.<br><br>Avoid this company at all costs.
— KENNY ZOUView on Google Reviews ↗ - 5.0Dec 5, 2024
American Team replaced my roof. They did a great job. No leaks after the recent rain storm! Also, when the job was done they did a fabulous clean up job. I will call them again for my next project.
— Carol FannonView on Google Reviews ↗ - 5.0Sep 24, 2024
They did a great job putting a new siding in my house
— Arnaud (Banda)View on Google Reviews ↗
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Update history
Added 26 new photos, established rating 3.7
- behind the score: Reliability complaints — some reviews cite missed appointments, slow follow-through