Amazing Flooring

Amazing Flooring is a Malden shop run by an owner named Bobby, and the company says it's been doing carpet removal, hardwood installation, and floor refinishing in the area for about 10 years with a small crew. The deeper track record here is strong: on Thumbtack, where the profile has been hired 130 times, it holds a 4.9-star average across 120 reviews and carried Top Pro status from 2019 to 2022, with a background check on file. The recurring theme in that history is straightforward, no-surprises service — showing up when scheduled, leaving a written note after the work, and offering references. That's not the whole picture, though. A separate Google review describes a different experience: friendly and polite before the contract was signed, then aggressive and unwilling to listen once the work was under way. That's a real complaint about how the owner behaved on the job, not just a quibble about scheduling, and it sits oddly next to the volume of positive Thumbtack reviews. Given how thin the Google history is (just a few ratings) next to the much deeper Thumbtack record, it's hard to say which experience is more typical — worth asking directly about communication style and getting a clear, written scope of work before anything starts. For everyday flooring work — carpet pulled and hardwood refinished underneath — the volume of positive reviews on Thumbtack makes this a reasonable call, but the conduct complaint on Google is worth weighing and asking about directly before booking.