Action Air, Inc.

The clearest thing about Action Air is the paper trail. Seventy-four permitted projects sit on file, a dozen of them in the past three years, at a typical value around $16,050 — enough to put its BuildZoom score above three-quarters of Massachusetts' licensed contractors. Its Massachusetts HVAC licence, 375-SM-B, is active and held in the company's own name. The company says it has run out of Agawam since 1998 — 28 years — selling, servicing and installing heating and cooling for both residential and commercial customers across Western Massachusetts and Connecticut. BBB names Paul and Marcy Chevalier as the owners and grades the business A+, though it is not BBB-accredited. Homeowner reviews are few and uniform: all three Google ratings are five stars. The most recent, in May 2026, credits Marci and her team with being there when needed, at what the customer called a reasonable price. A June 2025 customer described a technician, Spencer, sent quickly to service mini splits and a tankless water heater. And in an October 2024 r/massachusetts thread where a homeowner was weighing furnace-replacement quotes, a commenter simply named Action Air — a bare vote rather than an account of a job. Two things to weigh. Three reviews is a thin written record for a company nearly three decades old, so the permit history, not the star count, is what actually establishes them here. Separately, BuildZoom lists a Home Improvement Contractor registration, #206808, as inactive and notes it was at one point cancelled — a directory record rather than a verification, but worth raising if your job runs past mechanical work into general home improvement. A sensible call for heating and cooling equipment work in Western Massachusetts, residential or commercial, where a long permit record matters more than a review count. Confirm the scope they will actually take on, and ask which registration covers it if the job extends beyond the mechanical trade their active licence names.