West Shore Home
National chain · 20 Liberty Way, Franklin, MA 02038, USA
Their work
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Call (617) 533-0853Visit websiteSee on GoogleYou reach them directly — we don’t take a cut.
Verified record
- A+ BBB ratingAccredited business
- 107 reviews in the last 6 monthsNo negatives
- 40 customer photosOf completed work
Highlights
- Tub-to-shower conversions — praised for same-day walk-in shower installs
- Window and door replacement — reviewers cite speed and clean job sites
- Named install crews — same installers recur across many jobs, not rotating strangers
- BBB accredited — A+ rating with the Better Business Bureau
- Crew assignment — install teams vary widely by job, so ask who's assigned
West Shore Home's Franklin, MA location has already picked up 116 ratings on Google, every one of them five stars, and the write-ups read like a highlight reel of same-day fixes: an old tub torn out and a walk-in shower installed before the crew leaves for the day. The work customers describe most is a fast tub-to-shower or walk-in shower conversion — old fixtures out, new acrylic walls in, often finished in a single visit. One Cape Cod homeowner walked through the whole process: the old fiberglass tub removed, plywood set for the new shower base, and the water and drain re-plumbed, all done in a day. Window and door jobs get similar praise — a 30-window whole-house replacement, single front-door swaps, sliding doors — usually wrapped up in under a day, with reviewers repeatedly noting how little mess gets left behind. Crews are named again and again across these jobs: Jovani and Jais, Damari and Anthony, Matt and Daevon, Zach and Jean. Every one of the 46 dated reviews here lands between late May and June 2026 — a tight, recent cluster rather than a long spread — and the Better Business Bureau lists the company as accredited with an A+ rating. That combination of volume and consistency stands apart, though nearly all of it comes through one channel, Google, rather than a wide spread of independent sources. One practical thing worth asking about: the crew that shows up isn't fixed. Reviews name a rotating cast of installers, so confirm who specifically is assigned before the job starts rather than assuming the same team a neighbor had. For a homeowner who wants a tub swapped for a walk-in shower, or windows and doors replaced without a multi-week renovation, the pattern in these reviews is a same-day install, a crew that explains the process as they go, and a clean site at the end. Get the specific installer names and a written scope before signing — the volume here is real, even if it's still concentrated in a short, recent window.
Read the comments
Most recent comments
- 5.0Jun 30, 2026
Mason,Lucas,Jean This was my assigned team for my bathroom detail. Let me tell you from the sales guy down to the construction guy is a whole different dimension. Anyway, these gentlemen worked professionally as a team everybody doing their job working around each other speaking with each other about what needed to be done and answering all my questions. The bathroom looks fabulous. I am very pleased with everything and good luck and God bless these boys. you’re doing a great job.
— Wendy JoView on Google Reviews ↗ - 5.0Jun 29, 2026
Mason and anthony did a tub to shower remodel very pleased with the job they did.
— Herbert SullivanView on Google Reviews ↗ - 5.0Jun 29, 2026
We had a fantastic experience with West Shore Homes from start to finish. Our account executive, Matt was knowledgeable, responsive, and made the entire process smooth and stress free. Our Installation team…Josh, Noah, DJ, and LD were outstanding. They were professional, clearly very skilled, and took great care in their work. Our new front door and sliding doors look amazing, and the attention to detail really shows. They also kept everything neat and clean throughout the installation, which we truly appreciated. I highly recommend this team if you are looking for quality workmanship and a great customer experience!
— Heidi SporelView on Google Reviews ↗ - 5.0Jun 29, 2026
Ethan and Keever did a professional job on window install. Quality work and friendly.
— William BlakeView on Google Reviews ↗ - 5.0Jun 29, 2026
West Shore Homes was very professional from giving a reasonable quote to finalizing a 30 window home installation. Each day of this project was coordinated, timed and executed with clear communication. It was extremely refreshing to see all team members working and not one was distracted by personal phone calls or cell phone usage. The Field Team was supported by their Main Office. All breaks were scheduled and finished in a timely matter. All debris from daily work was cleaned up inside the home and outside. My walk thru with the Project Manager were conducted during each day of the project. Any and all concerns or issues were addressed immediately. I can not Thank West Shore Homes enough for such a professional job. Windows are a huge expense, this company is worth the price of new window insulation and has made me a return customer for additional services. Thank you for your professionalism. Hire this Company… You won’t regret it!
— Lisa TegovichView on Google Reviews ↗
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Added 107 new comments, added 82 new photos, established rating 4.3
- behind the score: Crew assignment — install teams vary widely by job, so ask who's assigned