Timberline Enterprises

Timberline Enterprises has been supplying lumber and building materials out of Gloucester since 1979, and the company now runs six yards across the North and South Shores — Newburyport, Beverly, North Billerica, Braintree, and Hanson joined the original location over the years. Chris Costello runs it as president, and the Gloucester Chamber of Commerce lists it as a member. That history matters more than any remodeling résumé here: this is a materials supplier and a kitchen-and-bath design shop, not a crew that shows up to gut and rebuild a bathroom. Its own service list centers on kitchen and bath design work, plus the usual yard business of delivery, estimating, and product sales — nothing in what it says about itself points to hands-on remodel construction. Outside reviews are thin. Google shows a 4.9-star average, but that's built on just 13 ratings, and only a single short written review turned up beyond that — too brief to say much about any specific job. Its BBB file tells a different story: the business isn't accredited and carries a B- grade, specifically because it didn't respond to a complaint filed against it. Before calling, it's worth asking directly whether Timberline's own people handle installation for a kitchen or bath project, or whether its role stops at design and materials while another contractor does the work — there's no way to tell which from what's public. It's also fair to ask about that open BBB complaint and how it was, or wasn't, resolved. For sourcing lumber, cabinetry, or kitchen-and-bath design across the North and South Shores, Timberline has the longevity and the locations. For an actual bathroom remodel, confirm who's swinging the hammer before signing anything.