Robert Roofing & Gutters Inc

Building permits tell the clearest story here: 150 on record, 44 of them in the past three years, and the overwhelming majority strip-and-re-roof jobs in the $5,000 to $20,000 range. Robert Roofing & Gutters works out of 82 Main St in Norfolk under Robert P. Greene — "Robbie" to most of his customers — with Kelli Spadea-Greene also listed as an owner and four employees on the books. The company says it has been at this since 1980 as a second-generation family business, and its BBB file records the same 1980 start. Its Massachusetts home improvement contractor registration, number 179490, is active; the BBB has graded it A+ since accrediting it in January 2025; and the business tells the BBB that all workmanship carries a 10-year guarantee. The slogan is "one call sends a roofer, not a salesman", and customers do keep describing the owner on the roof himself. The written record is deep but dated — 99 reviews on Angi averaging 4.6, with the individual accounts running 2014 to 2021 — and at its best it is specific. A March 2019 customer said the team arrived early, finished in a day, fixed a piece of rotting wood on the side of the house while they were there, and had no issues three years later. A September 2017 homeowner who collected four quotes for new gutters called this the best value overall and said the gutters held through several storms. Writing in April 2015 after that winter's record snowfall, another described Robbie inspecting ice-dam damage on a Saturday morning, quoting in writing before leaving, and finishing the tear-off and rebuild in a single day. More recently, on a Norfolk Nextdoor thread in February 2026 about emergency ice-dam clearing, a neighbor pointed the poster straight to "Roberts Roofing in Norfolk", calling him a great guy. The complaints cluster on what happens after the job. A May 2018 reviewer — who had posted a glowing review in 2016 — described skylights installed a year earlier leaking into ceilings, and said Robert declined to come look before referring it to their insurance, leaving them a $1,000 deductible. Three reviewers in 2015 described unreturned calls: one after a partial snow-removal job, one after a leak came back, one after buying a service deal. An April 2015 gutter customer downgraded to two stars after logging repeated unanswered messages about screens working loose. Angi's own distribution puts 6% of its 99 ratings at one star. So the thing to pin down before booking is the back end, not the roof: ask in writing what the 10-year workmanship guarantee actually covers and what the callback process is if something leaks a year later. Confirm registration 179490 on the state's Contractor Hub while you are at it. A sensible call for a Norfolk-area, MetroWest or South Shore homeowner who wants an owner-on-site roofer with a long permit history and an active registration — provided the after-work terms are agreed up front.