Rexton Moving & Storage

Eighty-three Google ratings average 4.9, and the same names keep reappearing across the last few months of reviews — Sam, AJ, Serge, Daniel. Rexton Moving & Storage is a Watertown company that describes itself as family-owned, working local and long-distance jobs out of the Boston area; its own site lists piano moving, custom crating, and vehicle shipping alongside standard packing and loading. The recent reviews describe specific, repeat business rather than a lucky stretch. One customer had an actual emergency on a Thursday and needed help the next day; Rexton had moved them before, and a workable plan came together within hours. Another move out of a second-floor condo under a tight deadline went smoothly, with every piece of furniture handled carefully. A full apartment got wrapped, disassembled, and reassembled fast enough that one customer joked six stars weren't enough. Not every recent story is clean. One reviewer says the crew disconnected a washer this February and left the plumbing connection leaking; when it was raised, the response was 'we are not plumbers,' leaving the customer to pay for a plumber separately. A long-distance move to Maine in January describes some items left behind on a flat-rate quote, though the owner is credited with addressing it afterward — that reviewer's own advice is to build in a contingency for anything not covered by the flat rate. The thing worth asking about directly is the Better Business Bureau's F rating, which the BBB attributes specifically to a failure to have a required competency license. That sits next to a federal SAFER registry entry showing an active USDOT number for the company — two different pictures from two different sources, worth reconciling with a direct question before booking. For a local or long-distance move with a lot of furniture to wrap and carry, the volume of specific, recent praise here is real. Ask what the BBB's licensing finding refers to, and if a washer, dishwasher, or anything with a water connection is part of the job, confirm in writing who's responsible if a hookup fails.