After a December 2024 rainstorm, one homeowner called five roofing companies; three called back, two came out, and the Osgood crew went up on the roof with a bucket of roofing cement and dealt with it. That February 2025 review gets at what this Salem company is — a broad-service outfit that answers the phone, and whose owner tends to turn up at the estimate himself.
Patrick Osgood and Sons Construction works out of Ropes Street in Salem, and its Massachusetts home improvement contractor registration is active. The range in the reviews is wide: roofs and gutter systems, interior and exterior painting, carpentry, decks and porches, chimney repointing, pavers and walkways, a wheelchair ramp built where the back stairs had been, a garage, an art studio, and condo and HOA work around the North Shore.
Google carries 103 ratings averaging 4.8, with written accounts running from 2016 into mid-2026, and the praise is unusually specific. A March 2025 customer got a detailed quote and timeline for an art studio and said the job finished on time and on budget. A September 2023 reviewer who had a garage built, windows and doors replaced and the exterior painted wrote that the price quoted was the price paid. A January 2025 customer singled out the follow-up photographs documenting the finished work. On Reddit, a July 2025 commenter in r/SalemMA said they had used the company, would hire it again, and found it moderately priced.
Then there is the other side, and it has a shape worth studying. The most recent complaint, from March 2026, comes from a homeowner whose siding job — part-funded by their father in September 2025 — was still unfinished months later, and who says work began without anyone asking when it would be convenient to start. In February 2025 another customer rated the company 2★ over unsupervised workers and subcontractors, craftsmanship they were redoing themselves, and being told the owner does not like working with "difficult customers". In August 2024 a homeowner recovering from the January 2024 storm flood said costs were never spelled out despite repeated requests and that they were left in the dark about the third-party vendors involved. Even a favourable November 2025 review noted the work took longer than quoted.
Those complaints share a thread: what happens when a job is open-ended, insurance-driven, or largely run by subs. Against 103 ratings they are the minority — but they are the specific, current risk to plan around.
So pin the scope, the price and the finish date down in writing before anything starts, ask who supervises the site daily and which trades are subcontracted, and on any storm or insurance restoration insist on written cost updates as the work proceeds. For defined exterior work — a roof, gutters, a porch, a repaint — this is a company plenty of North Shore homeowners have hired more than once.