New England Wallpaper Installers
Local business · 33 Commercial St, Gloucester, MA 01930, USA
Their work
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Verified record
- MA HIC licenseVerified active
- Not rated by the BBB
- 5 reviews in the last 6 months
- 13 customer photosOf completed work
Highlights
- Clean job sites — recent reviews repeatedly mention spotless cleanup afterward
- Precise seam work — reviewers cite invisible seams and solid pattern alignment
- Handles tricky walls — praised for uneven surfaces, stairwells and hallways
- Active state license — Massachusetts HIC registration is currently active
- Missed appointments — a recent review reported two no-shows and an inexperienced crew
- Mixed track record — a few serious complaints exist alongside mostly positive history
New England Wallpaper Installers works out of Gloucester and does one thing most contractors treat as an afterthought: hanging wallpaper cleanly, matching stripes and patterns, and leaving the room the way they found it, minus the bare walls. The company describes itself as family-operated and says it's been doing this work for more than 15 years, serving Gloucester, Boston, and towns from Lowell to Waltham. Its Google page holds a 4.6 average from 21 ratings, and the story in the last several months of reviews repeats itself: someone hires them for an accent wall, a stairwell, a hallway, or a small bathroom, and comes away talking about the seam work and how little cleanup was left behind. A July 2026 reviewer said the crew left the job site spotless; the week before, another called the seams on a finished room virtually invisible. Reviewers keep singling out the same kind of job, tricky angled stair walls, uneven old plaster, high-traffic hallways, and describing installers who worked around the obstacles rather than papering over them. That run wasn't unbroken. A mid-June 2026 review described two missed appointments before the company sent a substitute installer who damaged the paper mid-job, a sharp departure from the surrounding five-star pattern and worth asking about if a job gets rescheduled more than once. A separate, older review also flagged a paint job that didn't hold up, an outlier next to an otherwise wallpaper-centered track record. One thing worth clarifying before booking: the company's own site describes 15 years in business, but its BBB file was only opened this spring and lists it as in business less than six months, the two accounts don't match, and it's a fair question to ask directly. Its Massachusetts Home Improvement Contractor license (214013) is active with the state, so that part checks out. For a single-room wallpaper job, an accent wall, a stairwell, a small bath, the recent reviews make a reasonable case. Just confirm who's actually showing up to do the work, since the sharpest complaint on file traces back to a substitute crew rather than the installers behind the rest of the praise.
Read the comments
Most recent comments
- 5.0Jul 1, 2026
They did an excellent job, including arriving on time, leaving the place spotless and top quality Wallpaper installation
— Natalie LittleView on Google Reviews ↗ - 5.0Jun 24, 2026
Excellent work from start to finish. The wallpaper installation was meticulous, the seams are virtually invisible, and the finished room looks fantastic. Professional, reliable, and clearly takes pride in the quality of the work. Highly recommended.
— JOHN ANDREWView on Google Reviews ↗ - 5.0Jun 17, 2026
They did a great job on our powder room! Clean and efficient.
— Rui JiangView on Google Reviews ↗ - 5.0Jun 15, 2026
Amazing service. Quick response upon inquiring, good pricing, scheduling and communication up through completion was wonderful and installation was fantastic. Highly recommend.
— Michael DubeView on Google Reviews ↗ - 1.0Jun 13, 2026
They didn’t show up twice. For the third appointment they promised to send their most experienced installer. They sent a nice but inexperienced young man who could hardly speak English. He did a terrible job, didn’t consider my requests and burnished the color right off the cotton paper. I do not recommend using this company.
— Viki DavisView on Google Reviews ↗
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Update history
Added 47 new photos, established rating 3.9
- behind the score: Missed appointments — a recent review reported two no-shows and an inexperienced crew
Added 21 new comments, verified active license
- confirmed against the state license registry