Masters Touch Design Build
Local business · 77 Main St, Medway, MA 02053, USA
Their work
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Call (508) 359-5900Visit websiteSee on GoogleYou reach them directly — we don’t take a cut.
Verified record
- A+ BBB ratingAccredited business
- 6 reviews in the last 6 monthsNo negatives
- 39 customer photosOf completed work
Highlights
- Mentioned on Reddit — 1 mention in r/boston
- Named project managers — reviewers credit supervisors for honest schedules
- Repeat customers — several hired them for second and third projects
- Complex whole-house work — additions, flood rebuilds, antique-house conversions
- Deep review history — dozens of reviews across seven sources since 2012
- Post-project follow-up — a past customer reported promised fixes never came
- Subcontractor finish quality — one reviewer described tile rework needs
- Expired Newton license — BuildZoom lists GC license lapsed January 2022
Masters Touch Design Build takes on the jobs that swallow a whole floor of a house — additions, custom builds, flood reconstructions — and its reviewers keep doing something unusual: naming the people. Trevor, Nancy, Chris, Doug. The Medway company says it was founded in 1997 by Doug Masters, whose own start in the industry goes back to 1983, and it sells one package: design, selections, and construction handled by a single team for clients across Massachusetts. The review history runs deep for a local remodeler — 93 Google ratings averaging 4.8, a 5.0 across nine on Houzz, and reviews reaching back to 2012 across seven sources. The recent stretch holds up: this spring one family had them rebuild a flood-damaged kitchen and bathroom and then finish the basement, and a Westwood couple hired them to move a laundry room upstairs, fit new kitchen cabinetry in its place, and split an oversized bedroom into two rooms. A May reviewer credited project manager Trevor with projections that were "honest, reasonable, and spot on" — schedule candor comes up again and again, which is notable in a trade where the standard complaint is overruns. It hasn't landed cleanly every time. The handful of two-star reviews in the longer history follow a pattern worth knowing: complaints about subcontractor finish work needing rework, and about follow-through after the job wrapped. There's also a paper trail worth a direct question — BuildZoom, which tracks 18 building permits for the company (typical value around $127,000), lists its Newton general-contractor license #106030 as expired in January 2022 and scores the company zero on that basis. That's a directory's read, not a state verification, but it's fair game to ask what current credentials the company holds. Its BBB page, meanwhile, is an accredited A+. This is a fit for homeowners planning a multi-trade project — an addition, a gut renovation, a kitchen or bath taken down to the studs — who want design and construction under one contract and will pay accordingly. Before signing, ask for current license and registration numbers, and get the post-completion punch-list and any one-year follow-up commitment in writing.
Heard around town
On Reddit
- Design/Build Firm RecommendationsMar 25, 2021
“Masters Touch design build in Holliston. We almost hired them for a bedroom/bathroom reno but got cold feet when we saw the price tag.”
— u/geauxdbl in r/bostonRead the thread ↗
Read the comments
Most recent comments
- 5.0Jul 20, 2026
I hired Maize to paint my house, replace the entire roof, redo the trim work around the windows and doors, and replace the stone at the front porch entrance. The project is not even finished yet, but so far I am very happy with how everything is going. The team has been very careful with the landscaping, keeps the work areas clean, and pays attention to details that many contractors usually ignore. I have worked with some shady professionals before, so I was honestly a little worried in the beginning. But I can already say that I definitely hired the right people this time. The quality of the work is impressive, and it is not something you see everywhere. So far, the communication has been good, the team has been respectful, and the work looks very professional. I am looking forward to seeing everything completed.
— Ellen CristianeView on Google Reviews ↗ - 5.0Jul 14, 2026
We had a wonderful experience with the Master's Touch team who built a new primary ensuite bathroom for us last year. Starting with Chris P who was our initial contact and got the process started, to our designer Nancy who fully understood our vision and brought us to the showroom to pick all the elements, to Shane who was boots on the ground during construction and extremely communicative and transparent at every step - and everyone involved along the way. The team made it not only easy but fun to dream up our new space and the final result is better than we could've imagined! While the project took longer than anticipated, it was worth the wait (and mostly due to our beautiful floor tiles getting stuck in Italy) :) The quality of their work can't be understated - that paired with the people made the process a dream. Highly recommend!
— Kelly NielsenView on Google Reviews ↗ - 5.0May 6, 2026
The work was great and our project manager, Trevor, was fantastic. Breaking the typical mold of overruns and delays that come with any kind of construction, his projections were honest, reasonable, and spot on. Would absolutely recommend.
— jessView on Google Reviews ↗ - 5.0Apr 30, 2026
Masters Touch Design Build is excellent! We’ve worked with Masters Touch to do several projects on our antique house including converting our three season porch to a year round office, transforming our attic, rebuilding our cedar bulkhead, burying our overhead electrical service, and building an extensive addition including a family apartment (ADU) for our aging parents. MT is easy to work with and collaborated well with us through the entire process. This included architecture/design, selections, preparing us for the build process, and actual construction. The MT team is full of competent, honest, good people you can’t help but enjoy working with. The end result is a terrific finished product that meets our expectations, looks great, and left nothing but positive memories of working with the Master Touch team! Big shout outs to Doug (owner), Jake (project manager), and the entire MT team for their design/build excellence! Our home was recently featured as a Boston Globe "Home of the Week" and included pictures of the ADU and other parts of the addition that Masters Touch built.
— Scott WilsonView on Google Reviews ↗ - 5.0Apr 21, 2026
We had an outstanding experience with Master’s Touch after a flood damaged our first-floor kitchen and bathroom, and they later finished our basement as well. From start to finish, the entire team was incredibly professional and supportive. Doug, the owner, truly went above and beyond to help our family navigate a stressful situation. Alex, the designer, brought our vision for the basement to life perfectly—it turned out even better than we imagined. The quality of work from Karac, one of their trade partners, was exceptional and really shows in every detail. After such a difficult experience, we now feel so comfortable in—and proud of—our home again. We’re incredibly grateful and highly recommend them.
— Melanie AustinView on Google Reviews ↗
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Update history
Added 64 new comments, added 75 new photos, established rating 4.2
- behind the score: Post-project follow-up — a past customer reported promised fixes never came
What does a remodeling project cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Masters Touch Design Build. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$23,000 – $35,000
Typical remodeling project around $29,000