Benjamin Construction
Local business · 586 Pleasant St, Watertown, MA 02472, USA
Their work
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Verified record
- A+ BBB rating
- 2 reviews in the last 6 months
- 9 customer photosOf completed work
Highlights
- Kitchen & bath remodels — repeated Google praise for craftsmanship and detail
- Historic brownstone work — self-described specialty in Boston's older homes
- A+ BBB rating — clean file despite no formal accreditation
- Rescues troubled jobs — took over after a client fired a prior contractor
- Stalled project flagged — June 2026 review cites work unfinished since before COVID
- Not BBB accredited — hasn't pursued the Bureau's formal vetting
- Thin recent volume — only two Google reviews in the last six months
Benjamin Construction works out of Watertown on the higher end of Boston-area renovation work — the company says it's been at it since 1991, founded by John Benjamin and now run day-to-day by Operations Manager Matt Serreze. Its own pitch centers on additions, carpentry, kitchen and bath remodels, and the particular challenges of renovating Boston's older brownstones. That focus tracks with what's on Google: 36 ratings averaging five stars going back to 2021, with the same story echoed on renovation directories like Birdeye and MassHomeComfort — reviewers describing kitchen and bathroom remodels, additions, and, more than once, being called in after another contractor left a job half-finished. An A+ file with the Better Business Bureau backs that up, even though the company hasn't pursued BBB accreditation. The most recent review, posted in June, keeps to that pattern — a client calling the crew top notch and pointing to their attention to detail and follow-through. But only one other review has landed in the past six months, and it's a complaint: a homeowner laments a property at 58 York Terrace that's sat unfinished since before the pandemic, unsure if it will ever wrap up. That stalled job is worth asking about directly — what's holding it up, and whether it says anything about current scheduling capacity. Beyond that, there's little else to flag: no accreditation lapse, no pattern of complaints, just a long run of specific, positive reviews about the actual work. For a full renovation, an addition, or restoring a brownstone's original details, Benjamin Construction has the years and the reviews to back up the pitch — just get a firm completion date in writing given the one lingering complaint about a job that's dragged on for years.
Read the comments
Most recent comments
- 5.0Jun 17, 2026
Benjamin Construction is top notch. They are excellent craftsman with attention to detail and high standards. The people who work with them are always courteous, kind and focused on a job well done. Knowledgeable and resourceful when more detail or information is needed. Beautiful work and excellent follow through. We feel lucky to have done a major renovation to our home renovated by Benjamin Construction.
— BuildwellView on Google Reviews ↗ - 5.0Mar 7, 2026
Lament for 58 York Terrace: 'Whenever I see 58 York Terrace I shed a little tear. Alas, when, oh when, will you ever finish work on 58 York Terrace?" Maybe it's just a crazy dream. It's been since pre-covid now! I'm sure it will look really beautiful when it's done!
— Luke FarrerView on Google Reviews ↗ - 5.0Dec 5, 2025
I don’t even know where to begin – we had to fire our original contractor after months of constant lies, zero project management, and work that was either shoddy or never done. He left our home in complete chaos: walls half-demolished, plumbing and electrical a nightmare, and worst of all, a roof that was never properly finished, letting rain and the elements pour in and cause significant damage throughout the house. Feeling completely defeated, we called Matt at Benjamin Construction to take over what honestly felt like an unsalvageable disaster. From the first conversation Matt was straightforward, compassionate, and honest about the mess he was inheriting yet totally determined to make it right. His integrity alone brought back the trust we thought was gone forever. The quality of work Matt and the Benjamin Construction team delivered is simply outstanding. They rebuilt everything with incredible attention to detail and true craftsmanship, fixed every hidden mistake the previous contractor left behind, and installed a beautiful, watertight new roof we can finally count on. What started as a long, sideways nightmare finally moved in the right direction, and we owe that entirely to Matt’s and his team’s skill, honesty, and relentless commitment to doing the job right. If you’ve ever been burned by a bad contractor or just want the peace of mind that comes with working with someone genuinely good, hire Matt and Benjamin Construction – they are the real deal. We’re forever grateful.
— Scott LeemanView on Google Reviews ↗ - 5.0Oct 11, 2025
We had a great experience with Benjamin construction on our major kitchen remodeling project. They are extremely professional and highly skilled. Their high standards and attention to detail that carried through the whole project from demolition to finish details were impressive. They kept the work site clean and organized, communicated clearly and frequently throughout the project, and were highly responsive to any questions or concerns that we had. They brought creative and effective solutions to technical problems we encountered during the project, which we really appreciated.
- 5.0Sep 26, 2025
Benjamin construction was the contractor for our 6 month bathroom and kitchen renovation project in a condo in Boston. Their work is excellent - everything they or their subcontractors did is top quality. We had a dedicated lead carpenter on site every day. The project manager, who came to the site at least once a week to consult with us or with the Benjamin team, provided written weekly status reports - what was done and what's up for the following week. Both the lead and the PM worked closely with us (the owners) and the architect/designer on all aspects of the project. When there were questions or unexpected issues, they consulted with us for a joint decision on how to move forward. They did a very good job keeping the non-renovation spaces protected from the work areas (plastic walls, etc.). The worksite was tidied at the end of every day. Our building management has very specific restrictions and regulations for contractors. Benjamin Construction was able to operate seamlessly within the rules and regs - for themselves and all their subcontractors. Right from the start Benjamin earned a Gold Star - the building manager told us they were one of the best teams they had ever worked with. Our contract was Time and Materials. Benjamin provided a very detailed cost estimate up front, and a detailed calendar. The project was about 15% over the estimate - mostly from changes that we made during the project, and surprises behind the walls. The timeline was adversely affected by a couple of supply issues (outside Benjamin's control), and our changes. The invoices list details of Benjamin staff hours, individual materials costs, and subcontractor pass through. They were great to work with. I heartily recommend them.
— Christopher HaleView on Google Reviews ↗
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Update history
Added 36 new comments, added 60 new photos, license now expired, established rating 4.2
- state registry now shows the registration lapsed
- behind the score: Stalled project flagged — June 2026 review cites work unfinished since before COVID