AOA moving services

These movers did not assemble my dresser or even remove it from the shrinkwrap/moving blankets, and more importantly, they put the screws from the dresser legs somewhere where I can't find them. I have the dresser, legs, and no screws as they didn't tape them to the dresser or anything, and I have no idea where they are. I also don't own power tools so I can't assemble them myself to begin with. It's also worth mentioning that they were an hour and a half late to the estimated time given to me, kept packing things that didn't belong to me even though I asked them to only pack the things I point out and not the rest. When I brought attention to this, I was treated as if I were being rude, which I wasn't, I just didn't want my roommate's stuff packed with mine. They cut their stay with me short and told me they had to leave, saying they were 6 hours late for another appointment. I'd really appreciate a partial rebate as I don't think the service I received was worth what I paid for it.

AOA did an excellent job with our move. They were very accommodating when we had to move our date multiple times. Movers showed up on time and were very professional, moved our items with care, and were tidy. Excellent movers at a reasonable price!

Don't hire them they lie and overcharge . I hired them on 11/6/24 to move a one bedroom apartment from Milford to Beverly. I had stated in a text when receiving my estimate that I had two beds, dresser, chest, mirror, nightstand, small tv, tv stand , 5 stools, 2 accent chairs and bags and suitcases . I was quoted a price of 413.00 for 2 hours moving and 1hour and 27 mins travel time. They should up early and started loading the truck at 11:39 they finish packing at 1:30 . They told me that I will see them later. I had to Uber to Beverly which means I left after them at 2:22 and arrived in Beverly at 3:58. I informed the property manager that the movers would be arriving. I called the moving company at 4:03 looking for them . Long story short they wanted to charge me for seven hour of work which was 1,000 instead of 4. I called the police on them because they started recording my apartment and refused to speak to the manger outside of the apartment. Then they sat in front of my building for two hours after the police told them to leave and called me several times asking for payment. When the police instructed them to bill me after they got the facts together . I forgot to add this This business is not BBB accredited. On 09/26/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

Gregory and Ovo made a stressful situation for us a positive experience! Their attention to detail and professionalism made for a smooth and relaxing experience! Highly recommend!

AOA earned my business today - next time I need to move - AOA. They were efficient, pleasant and moved quickly - Greg & OB were the best!!! Tops in my book!!