SERVPRO of Beverly/Gloucester

SERVPRO of Beverly/Gloucester runs out of 140 Elliott St in Beverly, and reviewers keep describing the same kind of day: a pipe let go, a basement filled with water, sometimes a fire that gutted a building. It's part of the national SERVPRO franchise network, but the names that show up again and again in local thank-you notes are Tony LaGrassa and Gary. On Google the business holds a 4.8-star average across 129 ratings, and a separate Birdeye listing shows the same 4.8 across 125 reviews — two independent counts landing in the same place rather than one just echoing the other. That history runs back to 2022 across four different platforms, and the last six months alone added seven more reviews without a single negative one. The clearest example of what people are paying for came earlier this year, when a pastor whose church had been vandalized and set on fire wrote that Tony LaGrassa met with the congregation within days, walked them through the demolition, and kept the crew 'professional and thorough' throughout. Smaller jobs get the same kind of note: recent reviewers single out clear communication during a water remediation project and a cleanup that included following up afterward to make sure it held. The one sour note in an otherwise lopsided record is a pricing complaint: one customer said a quote came in well above competing bids and described the person handling it as difficult to deal with. It stands alone against a long run of five-star write-ups, but it's specific enough to be worth taking seriously — get more than one quote before committing to a big remediation job, and get the scope in writing. For the calls that can't wait — a flooded basement, smoke damage, water where it shouldn't be — this is a crew with a long, well-corroborated local track record on the North Shore. Confirm the price up front, and the reviews suggest the work itself won't be the problem.