Security Pest Control

Security Pest Control's Google page reads almost like two different companies: a wall of 5-star ratings — 4.9 average across 44 of them — and, tucked in among the praise, one sharply worded complaint about how the office treats callers on the phone. Both are true, and both are worth knowing before you dial. The Brookline-based outfit describes itself as a Massachusetts family business, self-reporting that it started in 1993 and has spent more than three decades working household infestations across Massachusetts and southern New Hampshire — rodents, termites, ants, bed bugs, bats, squirrels, ticks, the usual New England lineup. Its most recent reviews line up with the long-term pattern: in May 2026, one customer credited technician John Santoro with being very responsive and handling everything about their home, and another the same month called him friendly, professional, and polite. That tracks with a company whose 37 tracked reviews stretch back to 2021 across four sources — this isn't a business riding a short burst of good luck. The one recent sour note is specific enough to take seriously: a February 2026 reviewer described being treated rudely on the phone, told the company won't work in parts of Boston because of parking, and hung up on after being mistakenly accused of having called before. It's a single account, but it's detailed, and it points at something worth confirming up front rather than after you've already called. Security Pest Control is a reasonable call for a Massachusetts or southern New Hampshire homeowner dealing with a common household pest problem — the technician-level reviews are consistently specific about follow-through. Before booking, it's worth asking directly whether they cover your part of Boston and getting a read on the office's phone manner, since that's the one place the recent record diverges from the rest. It has no BBB accreditation, though that reflects an unrated, newly opened file rather than any documented complaint there.