Local business · 102 2 Merrimack StLocal business · 102 2 Merrimack St
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Rock Built Restoration's written history stops in 2019, and it splits hard. Four homeowners who hired Andrew between 2017 and 2019 after floods and leaks described the person who made a bad week manageable. A fifth, writing in July 2017 about a $40,000 restoration job, called him a swindler. The favourable accounts, all dated, are specific. A homeowner writing in April 2019 said an insurance adjuster recommended the company after a water leak at home: the quote came right away, work started the following week, and the company dealt with the insurance side. Two 2018 customers described kitchens rebuilt after flooding — one credited a cabinetry design that added the storage a growing family needed, and patience as the specs changed mid-job. A 2017 basement remodel customer said Andrew came recommended by local business owners, insurance adjusters and friends, and that they toured recent work before signing. The 2017 complaint is detailed and serious: that reviewer said the company agreed in writing to the insurance estimate, then pushed for upcharges and lower-quality materials, and describes threatened litigation and work that had to be redone. The owner posted a public rebuttal on BuildZoom in August 2017 disputing the account. Nothing in either direction has been written since. Licensing is the other thing to settle before calling. BuildZoom lists a Massachusetts home improvement contractor registration, #167553, as inactive, and says state Consumer Affairs records show it was at one point cancelled; the same page repeats a "no active license on file" alert and shows a Newton residential builder registration it flags as not verified, with a March 2023 expiration. None of that has been confirmed against the state registry — ask for the current registration number and check it yourself. What the company has been permitted for lately also looks different from the restoration work in those reviews. Of 77 permitted projects on BuildZoom, only four fall in the past three years, the latest in 2023, and the bulk are blown-in cellulose insulation and air-sealing under Mass Save. For a weatherization job, that permit history is the relevant experience. For a large insurance restoration, this one warrants unusual care: confirm the registration is current, get the insurance scope and the materials written into the contract, and keep change-order terms tight.
Water leak in the home $15,000 — I had a water leak in my home ... my insurance adjuster recommended them , he came out right away gave me a quote and the work started the next week .. he dealt with everything for me it was easy .. the job was done within a good time frame but overall I did have to take off a star for a few things that needed to be taken care of after the job was completed in my kitchen def would use them again if I ever need it
Kitchen Remodel $29 — My husband and I hired Andrew in the summer of 2018 for a kitchen remodel after flooding. The flooding was very overwhelming for a mother of four during a hot summer but ANdrew came out quickly and gave us a quote and the made the entire process less overwhelming. He helped us during the homeowners claim process and was very sympathetic and professional. Andrews team was always punctual, clean, polite, and professional. The finished product was just beautiful. I would definitely hire Andrew again for any home project.
kitchen — We had a flood in our kitchen and it ruined our cabinets and flooring. Andrew was able to give us a beautiful design for our cabinetry and give us the extra storage we needed as a growing family. Andrew was patient as we changed some specs along the way. There were a few issues with the custom cabinets that were beyond Andrews's control as the cabinets were made somewhere else. One of the counter-tops had the wrong measurements and also was made at another facility. Overall we appreciated every effort. Some things are not always in the control of the contractor. Andrew's workers were timely and accommodated our crazy pets running around them while working.The experience was good and if we build in the near future, I would definitely use Rock Built again. Thank you for our beautiful kitchen!!
Basement Remodel — My wife and I hired Rock Built Restoration (Andrew and Brian) for a basement remodel after some recent flooding. Andrew came highly recommended through several local business owners, insurance adjusters and friends. After touring some of Andrew's recent work at a neighbors house, we knew we had found the right contractor. Andrew was able to come by and give us an estimate quickly, and scheduled the work to be completed shortly there after. The work was completed swiftly and exceeded our expectation in both quality of work and price point. I would highly recommend Rock Built Restoration for your contracting needs.
$40,000 — Andrew is a swindler. Do not be fooled by his unassuming personality. I was referred to him for a restoration project. He agreed in writing to the insurance estimate, then proceeded to try to upcharge me and convince me to use the lowest quality materials so he could make an extra buck. Had to part ways with him, then he threatened to sue me for extra money he thought he was owed. Fortunately, I had his agreement to the estimate/work order in writing. The worst part - everything his team had touched was screwed up and needed to be redone by my new contractor. Avoid!
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